Access exclusive privileges, which will enhance your shopping experiences

Membership Benefits

Frequently Asked Questions

We've shared some of our most Frequently Asked Questions to help you out!

It absolutely free and simple to join! Just download the M&S app or go to marksandspencer.in and Create Account. Simply validate your Mobile Number through OTP in My profile section to activate your Loyalty Account. After your first transaction you will be enrolled To the M&S Loyalty program.
Already have an account? Simply validate your Mobile Number through OTP in My profile section to activate your Loyalty Account.
Points earned on every transaction will be valid for 12 months from the earned date (if not redeemed).
No, you will start earning points basis your loyalty tier only from 2nd transaction onwards post joining M&S Club Loyalty Program.
You’ll earn loyalty points a day after
A.) A successful purchase from M&S India Store.
B.) Successful delivery of your order in case of marksandspencer.in
Point earned rate will vary as per the tier of the customer. Points will be allocated basis the tier of the customer for every Rs.100 spend, on Full price products.
Yes, all loyalty benefits are linked to your Mobile Number.
Any full price transaction will qualify for inclusion in M&S Loyalty Program rewards scheme- A.) On providing your registered mobile number at the time of bill payment at designated outlets.
B.) Registering & login in to marksandspencer.in with your already registered Loyalty mobile number.
C.) Registering & login in to marksandspencer.in with your valid mobile number if you’re not already registered to the M&S Loyalty Program.
Any transaction which does not fulfill these criteria will not be eligible for Loyalty points.
Only M&S Loyalty Members can avail birthday / Anniversary discount during Birthday/Anniversary Month on one invoice only. M&S Loyalty Members can redeem the Birthday / Anniversary discount either in M&S India stores or at marksandspencer.in.
A. In case of cancelled transaction no points will be provided on purchase transaction.
B. If customer has used Loyalty points and cancelled the order later, the loyalty points will be credited back to the Customer’s loyalty account.
C. In case of return transaction equivalent points earned during purchase transaction will be taken back from the member point balance.
D. If customer has used Loyalty points and retuned the order later, the loyalty points will be credited back to the Customer’s loyalty account post successful completion of the return process.