About Marks & Spencer

Overview: Marks & Spencer is a leading British brand, bringing contemporary style at great value to millions of customers across the globe.

M&S entered India with its first store in 2001 and signed a joint venture in 2008 with Reliance Retail to form Marks & Spencer Reliance India Pvt. Ltd. With more than 90 stores, 1800 colleagues and a rapidly expanding footprint, it is one of the most accessible international fashion brands in the country with the highest number of stores outside the U.K.

Our business started as a Penny Bazaar in Leeds back in 1884.Today, M&S is a leading British retailer bringing quality clothing and accessories as well as great value food, to millions of customers around the world.

Full – Line Stores: Our full-line stores feature clothing range for the whole family along with the Lingerie and Beauty range. Our Menswear, Womenswear and Kidswear collections offer contemporary high-quality clothing.

Our philosophy is to 'Serve, Sell & Create Magic'. We aim to enhance the confidence of our customers when it comes to dressing. Our in-store stylists across select stores offer expert style advice and act as ideal fashion partners to help customers rethink their style, overcome their style dilemmas and bring more versatility to their wardrobes.

Lingerie & Beauty (L&B) Stores: Marks & Spencer launched its first standalone Marks & Spencer Lingerie store in May 2014. Aimed to present M&S’ exceptional quality, stylish lingerie and edited beauty in a more intimate environment, these stores present a curated collection for every day essentials and special occasions. Our specially trained customer assistants help customers get the best bra fit.

Our Culture: Ours is an open and inclusive organization that thrives on the power of listening and empowerment. We promote a culture of continuous learning & growth. Our robust Health & Well-being Programme and people-friendly policies have been designed to enable colleagues to be at their best, both at work as well as in their personal lives. Our people feel a strong connect with the organization and a sense of pride in being associated with the brand.

The M&S Way: Our vibrant culture stands strong on four behaviours. These behaviours define who we are and how we work together to make M&S better, every day. Together, they form ‘The M&S Way’:

- Talk straight
- All in for the customer
- Own it and get it done
- Make every penny count

Working with us

A rapidly expanding company, a high-performance culture guided by core behaviours

Quality products and first-class customer service have always been the hallmarks of M&S. As we are expanding our presence in India, there will be many new opportunities for those who are aspirational about creating a rewarding career in Retail. We are constantly evolving and our transformation is making us more relevant and responsive to our customers. We’re setting bolder goals and empowering our people to achieve them. This is a great time to come on board.

Life at M&S is about waking up every day with a new enthusiasm to do more, to chase your dreams and celebrate work. Be a part of a high-performance culture that thrives on learning and growth, where fresh perspectives, ideas and opinions are valued, where balance and flexibility enable you to live a holistic life and a place where you will be empowered to do your best every day. Come, experience the brand and be a part of a winning team.

Learning & Growth: An environment where people are encouraged to explore their skills and progress in their careers constantly.

Listening: We respect the fact that every voice is important to not only listen to but also to act upon. Our listening culture plays an important role in fostering an inclusive environment.

Balance: For us, enabling people to find the right balance between work and personal life is an important step towards creating a high - performance culture. We want our people to be their best both at work and in their personal lives too. Our people-friendly policies promote work-life balance.

Empowerment: Our people are empowered to ideate, innovate, explore new solutions and think out of the box.

Brand Power: Being a part of M&S, our people are exposed to a rich heritage of over 130 years of retail experience combined with over two decades of success in India.

More about our culture:

Diversity is an integral part of our culture. We are committed to an active Equal Opportunities Policy. This not only covers our recruitment and selection procedures, but runs right through learning and development, appraisal, and promotion opportunities. We have cultivated an environment free from discrimination, harassment and victimisation. At M&S, everyone can achieve their full potential, regardless of gender, sexual orientation, marital status, race, colour, nationality, hours of work, religious or political beliefs, disability and/or age.

Awards and Recognitions: We have been recognised as a ‘Great Place to Work®’ nine times and our colleagues have won multiple awards in Customer Service Excellence at the TRRAIN (Trust for Retailers & Retail Associates of India) awards.

Sustainability: We believe that as an organisation, we have a role to play in creating a better world. We continuously listen to our local community partners, our customers and our employees, to understand their needs and help them address / contribute to issues such as unemployment, environmental hazards and their health and well-being. Plan A is our eco-ethical programme addressing today’s and tomorrow’s sustainable retail challenges by involving our people to contribute in different ways. Plan A stands on three pillars – Nourishing our well-being, Caring for the planet and Transforming lives and communities. Plan A is an integral part of how we do business to create a sustainable future.

General Information

Delivery

How can I contact you?

By email: care.india@marks-and-spencer.com

By phone: +9180106 21621; we are open everyday Mon-Sat 08:00 am to 08:00 pm, excluding gazetted holidays.

By post:
Corporate Office: Marks and Spencer Reliance India Private Limited, Ground Floor, Infinity Tower - "C", DLF Cyber City, Phase -II, Gurugram (Haryana) – 122002, India
Registered Office: Marks and Spencer Reliance India Private Limited, 4th Floor, Court House, Dhobi Talao, Lokmanya Tilak Marg, Mumbai- 400 002, India

For information on how to return items please click here

Grievance Officer

We aim to resolve all complaints at the first point of contact - our customer service centre . In case you still may have any grievances with respect to the information shared by you with Marks & Spencer hereunder and its treatment, may be directed by you to the Grievance Officer of Marks & Spencer Mr. Ankur Vashisht at grievance.officer@marks-and-spencer.com or at the below mentioned coordinates:

Postal Address: C/O Marks and Spencer Reliance India Private Limited, Ground Floor, Infinity Tower - "C", DLF Cyber City, Phase -II, Gurugram (Haryana) – 122002, India

Phone: 0124-4574600

Timings: Monday to Friday: 9:00 am – 6:00 pm

What is the T&C for Festive Treat?

Festive Treat T&Cs.

Marks & Spencer Reliance India Private Limited reserves the right to alter any / all the terms and conditions of the Festive Treat Voucher any time without prior notice and shall have the sole and absolute right to rescind, withdraw or amend the Voucher at any time. Marks & Spencer Reliance India Private Limited will not be liable for any loss or damage resulting from such withdrawal, cancellation or variation.

Festive Treat Voucher Issuance

1. The Festive Treat voucher (“Voucher”) of ₹750, ₹1500, 30%, 33% & 35% off will be issued on minimum billing of ₹3999, ₹6999, ₹9999, ₹12999 & ₹14999 respectively.
2. If the customer has made an eligible transaction on marksandspencer.in for the issuance of the Voucher. The voucher will be issued through SMS after the full delivery of the entire order.
3. Marks & Spencer Reliance India Private Limited is not responsible if the voucher is lost, stolen, mutilated or for any unauthorised use of a Voucher. No replacement or compensation is permissible for a lost/damaged/misused Voucher.

Festive Treat Voucher Redemption

1. The Festive Treat voucher (“Voucher”) can be redeemed on purchase of full price merchandise only. The Voucher cannot be redeemed on discounted products.
2. The Voucher of ₹750, ₹1500, 30%, 33% & 35% off will be redeemable on minimum billing of ₹2500, ₹4500, ₹5000 & ₹6000 respectively.
3. The maximum discount available to a customer on the use of a Voucher is capped. The max amount of discount applicable on 30%, 33% off & 35% off voucher will be up to ₹3000, ₹5000 & ₹6000 respectively.
4. The Voucher can be redeemed during the offer redemption period from 25th Oct 2022 to 8th January 2023 (23:59 Hrs. IST)
5. The Voucher can be redeemed at any Marks & Spencer Stores in India or on the M&S India website: https://www.marksandspencer.in/ only.
6. The Voucher cannot be redeemed at Delhi Airport Store.
7. The Voucher can be redeemed once. This Voucher is can be used on a single transaction only;
8. No partial redemption of the voucher is allowed. Any remaining amount is not exchangeable with cash or another voucher and will be automatically forfeited.
9. This promotion is not valid on the purchase of M&S Gift Cards.
10. Multiple Vouchers cannot be clubbed together during redemption. The Voucher cannot be clubbed with any other ongoing promotions/vouchers.
11. If the Voucher is redeemed and customer returns the products purchased in the transaction (whether fully or partially), the voucher cannot be re-used or re-issued for the return transactions.
12. The Voucher should be shown to the store cashier at the time of billing to avail of the benefit. Any person in possession of the Voucher is will be deemed to be the beneficiary. Tampered or defaced vouchers shall be considered invalid and shall not be accepted for redemption.
13. Marks & Spencer Reliance India Private Limited is not responsible if the voucher is lost, stolen, mutilated or for any unauthorised use of a Voucher. No replacement or compensation is permissible for a lost/damaged/misused Voucher.
14. A Voucher once issued cannot be revalidated upon expiry, redemption or upon cancellation for any reason.
15. Any disputes arising out of or in respect of the voucher shall be submitted to the exclusive jurisdiction of the competent courts of in Delhi. The terms and conditions hereof shall be interpreted in accordance with the laws of India.

What is the T&C for “Rs 500 Off on purchase of Rs 2500” Promotion?

• To avail this discount, please type coupon code “SAVE500” in the 'Coupon Code' box provided on the shopping bag page during checkout.
• Offer applicable on minimum purchase of Rs.2500 and above from full price merchandise
• The offer is valid only for orders placed on www.marksandspencers.in & M&S App.
• This coupon cannot be combined with any other online coupon issued by M&S India.
• The coupon can be redeemed only once per customer.
• Marks & Spencer Reliance India Pvt. Ltd. has the right to modify or alter the condition without prior intimation.
• The coupon is valid till 31st December 2022

What is the T&C for FLAT 20% Off?

• Flat 20% off applicable only on selected styles
• Return Period will be mentioned while selecting the size on product page
• Return criteria for styles applicable as per return policy
• Limited period offer only
• Marks & Spencer Reliance (I) Pvt. Ltd. reserves the right to amend the terms & conditions at any time

What is the T&Cs for extra 10% off on App?

• Maximum discount is Rs. 300
• Offer applicable on M&S app only
• Offer is applicable on whole catalogue
• Return Period will be mentioned while selecting the size on product page
• Return criteria for styles applicable as per return policy
• Limited period offer only
• Marks & Spencer Reliance (I) Pvt. Ltd. reserves the right to amend the terms & conditions at any time

What is the T&Cs for Flat 20% off on LINGERIE on the of purchase of 2999?

• Buy any full price product across Lingerie category with minimum bill value of Rs 2999 and get 20% off on same.
• Applicable on only selected styles
• Offer can be applicable on purchase of full price merchandise only
• Return criteria for styles applicable as per return policy
• Limited period offer only
• Marks & Spencer Reliance (I) Pvt. Ltd. reserves the right to amend the terms & conditions at any time.

What is the T&Cs for Women Tops Offer?

• Buy 1 Top on full price & Get 50% Off On 2nd Top
• Select any 2 items from this catalogue and the least priced item will be on half the price, discount will be shown at checkout
• Return of all ‘Returnable Product’ is possible resulting in partial refunds. The amount of discount offered will be distributed proportionally amongst the products while calculating refund amount
• Amount of product offered for free will be distributed proportionally.
• Applicable on only selected catalogue of Women Tops
• Offer can be applicable on purchase of full price merchandise only
• Return criteria for styles applicable as per return policy
• Limited period offer only
• Marks & Spencer Reliance (I) Pvt. Ltd. reserves the right to amend the terms & conditions at any time.

What is the T&C for Autumn Voucher?

• The Autumn vouchers can be redeemed from Sun, 04 Sept 2022 – Mon, 02 Oct 2022
• Maximum Discount upto Rs.5000 can be availed through this Voucher.
• The Autumn voucher cannot be redeemed on purchase of M&S Gift Card.
• The Autumn voucher can be redeemed on purchase of full price merchandise only.
• The Autumn voucher can be redeemed only at Marks & Spencer stores & Website in India.
• The Autumn Treat Voucher can be redeemed only once and no partial redemption allowed.
• Multiple Vouchers / discounts cannot be clubbed together in one transaction at the time of redemption.
• Marks & Spencer Reliance (I) Pvt. Ltd. reserves the right to amend the terms & conditions of Festive vouchers at any time.
• Terms & Condition apply.

What is the T&C for promos Rs 500 Off on Shopping of Rs 2500 Gift Vouchers?
Coupon Code – SAVE500

What is the T&C for Father’s Day Offer?

• Flat 20% off applicable only on selected Full price styles
• Return Period will be mentioned while selecting the size on product page
• Return criteria for styles applicable as per return policy
• Limited period offer only

What is the T&C for Bedding 20% Offer?

• Flat 20% off applicable only on selected Full price styles
• Return Period will be mentioned while selecting the size on product page
• Return criteria for styles applicable as per return policy
• Limited period offer only

What is the T&C for Women’s Day Offer?

• Applicable on all Womenswear, Lingerie & Beauty products Only
• 10% off on cart value 5000 To 9999 & 15% off on cart value 10000 and above
• Valid from 4th March 2022 – 8th March 2022
• Return Period will be mentioned while selecting the size on product page
• Return of all ‘Returnable Product’ is possible resulting in partial refunds. The amount of discount offered will be distributed proportionally amongst the products while calculating refund amount

What is the T&C for End of Season Sale?

• Applicable on SALE items only
• Return Period will be mentioned while selecting the Size on Product Page
• Return amount would be on basis of paid price after discount
• Limited Period Offer

What is the T&C for Flat 50% Off Sale?

• Applicable on SALE items only
• Return period will be mentioned while selecting the Size on Product Page
• Return amount would be on basis of paid price after discount
• Limited Period Offer

What is the T&C for 4 for 3 - Beauty?

• Applicable only for ‘Beauty’ catalogue.
• Select any 4 items from this catalogue and the least priced item will be free
• All Beauty products are non - returnable as per policy

What is the T&C for 3 for 2 – Selected Kidswear?

• Applicable only for selected catalogue of Kidswear.
• Select any 3 items from this catalogue and the least priced item will be for free. Discount will be shown at checkout.
• Return Period will be mentioned while selecting the Size on Product Page.
• Return of all ‘Returnable Product’ is possible resulting in partial refunds. The amount of discount offered will be distributed proportionally amongst the products while calculating refund amount. e.g. If you buy 3 items for Rs. 799, Rs. 799 and Rs. 499 each and make the return for the item worth Rs. 799, then corresponding refund will be of Rs. 609, while that of the item worth Rs. 499 will be of Rs. 380 since the amount of product offered for free will be distributed proportionally.

How do I apply a promotional code to my order?

• Go to your cart.
• Type the promotional code into the ‘Enter promotion code’ and click ‘Apply’.
• Your discount should appear in the order summary box and the estimated total should change.

Why is my promotional code not working?

If your promotion code is valid, it should appear as a discount in the order summary in your cart. To check your cart, please click on ‘Cart’ at the top right corner of the homepage.

If your promotional discount isn’t showing, please follow these steps:

• Our promotional codes have expiry dates, so ensure it has not expired.
• Read the terms and conditions for the promotion code. The products you want might not be eligible and some codes or offers can’t be used with others.
• Check you’ve entered the code correctly, ensuring there are no empty spaces.
• Check if the code has any capitals and double-check O vs 0, l vs I etc. If you can, copy and paste it into the ‘Enter promotion code’ box.

If you’re still unsure why your code isn’t working, please contact us. Click here for our contact details.

What is the T&C for vouchers/promos on the site?

What is the T&C for registration coupon?

Coupon Code – FIRST

• Rs 1000 off on minimum purchase of Rs 3000.
• Applicable on your first online purchase and one time use only.
• Valid for 7 days from the date of customer registration.
• This voucher cannot be clubbed with any other offer.

What is the T&C for loyalty program?

- The programme is valid in India only.

- The M&S Loyalty Program Membership is open only for M&S India customers only.

- Your enrolment in the M&S Loyalty Program is by invitation, based on the eligibility criteria decided by Marks & Spencer Reliance India Pvt. Ltd. from time to time.

- Notwithstanding the above, only individuals aged 18 years or above are eligible to become members of M&S Loyalty Program.

- By clicking the Loyalty consent box, you agree that you have read these terms & conditions that governed Marks & Spencer Reliance India Pvt. Ltd. and that you accept them.

- The validity of your membership is at the sole discretion of Marks & Spencer Reliance India Pvt. Ltd.

- The membership remains at all times the property of Marks & Spencer Reliance India Pvt. Ltd., who reserves the right at any time in its absolute discretion to revoke the membership.

- Whenever you use your registered mobile number in order to obtain or utilize any of the benefits, facilities or arrangements offered or available as a result of your membership of M&S Loyalty Program, Marks & Spencer Reliance India Pvt. Ltd. will not be liable for any costs, charges, claims or liabilities of whatever nature arising from use of such benefits, facilities or arrangements.

- Some of the facilities and benefits offered to you as a member of M&S Loyalty Program are provided by organisations that Marks & Spencer Reliance India Pvt. Ltd. has made arrangements with, but over which it has no control. Marks & Spencer Reliance India Pvt. Ltd. does not guarantee or warrant that such benefits and facilities will be available, nor will it be liable for any loss or damage arising from the provision, or non-provision, whether in whole or in part of any such benefits or facilities. However, in the event of any problems you face in availing such benefits or facilities; you are requested to inform us immediately.

- Misuse of M&S Loyalty Program benefits may result in termination of M&S Loyalty membership or withdrawal of benefits at the sole discretion of Marks & Spencer Reliance India Pvt. Ltd.

- M&S Loyalty membership can be revoked or refused if a M&S Loyalty/customer is involved in any act of fraud, shoplifting, cheating with or without cause and without notice.

- No two offers or discounts can be clubbed together unless specified otherwise.

- M&S loyalty Program membership is for individuals only - it is not a corporate card/corporate membership.

- You’ll start earning loyalty points on your second transaction onwards which would be a day after enrolling to M&S loyalty program.

- Your transactions will qualify for inclusion in M&S Loyalty Program rewards scheme- A.) On providing your registered mobile number at the time of bill payment at designated outlets. B.) Registering & login in to marksandspencer.in with your already registered mobile number. C.) Registering & login in to marksandspencer.in with your valid mobile number if you’re not already registered in M&S Loyalty Program. Any transaction you make which does not fulfill this criteria, points for that particular transaction will not be credited to your account.

- You’ll earn loyalty points a day after A.) A successful purchase from designated outlets B.) Successful delivery of your order in case you place an online order from marksandspencer.in

- Marks & Spencer Reliance India Pvt. Ltd. reserves the right to withdraw, cancel, vary or in any way change, at any time without notice, the scheme or any facility or benefit previously offered or expressed as available to you as a member of M&S Loyalty Program. Marks & Spencer Reliance India Pvt. Ltd. will not be liable for any loss or damage resulting from such withdrawal, cancellation or variation.

- Marks & Spencer Reliance India Pvt. Ltd. will maintain and update in electronic form, data that is provided by you at the time of enrolment or through subsequent contact. Marks & Spencer Reliance India Pvt. Ltd. reserves the right to supply these data to agencies or organizations for the provision of member services, facilities and benefits. However, whatever data will be shared will only be specific to the requirements/ needs of third party services provided to us for carrying out the transaction covered under the scope of these Terms and Conditions.

Marks & Spencer Reliance India Pvt. Ltd. will maintain reasonable standards of Data Protection services for protecting your privacy and the data so collected herein.

- Notices, mailed communication, Electronic Mail and SMS sent by Marks & Spencer Reliance India Pvt. Ltd. to you will be deemed to have been received if posted to your mailing address, Email address and your registered mobile number. Marks & Spencer Reliance India Pvt. Ltd. will not be responsible for late, lost or misdirected mail.

- In the event of conflict between these terms and conditions and changes that have been or made in order to comply with local laws and regulations, the terms and conditions so changed will prevail. If local laws prohibit the provision of any benefits or facility, such benefits or facility will be deemed to be withdrawn.

- The mobile number provided will be used to generate your online Marks & Spencer a/c for access of benefits on www.marksandspencer.in and the Marks & Spencer India mobile app. A password will be generated and shared on the said id subject to verification. M&S Loyalty Program membership number can be linked to only one mobile number, therefore in case the said mobile number is already registered with us and is linked to the same or some other account then a new account and password will not be generated. For any queries please contact our customer care.

- Marks & Spencer Reliance India Pvt. Ltd. reserves the right to refuse M&S Loyalty membership to an applicant without assigning any reason whatsoever.

- The terms and conditions would be subject to the Laws of India as applicable from time to time. In case of any disputes between member and Marks & Spencer Reliance India Pvt. Ltd., the final decision will rest with Marks & Spencer Reliance India Pvt. Ltd.'s Customer Relationship Management Team and will be binding upon the member.

- By enrolling in the M&S Loyalty Program, you agree and provide your explicit consent that you wish to receive communication from Marks & Spencer Reliance India Pvt. Ltd. and its programme partners on offers and programmes through email, SMS, post or other forms of media. In case you do not wish to receive such communication you will inform the company about the same by contacting customer care.

- Marks & Spencer Reliance India Pvt. Ltd. will endeavour to ensure the availability and the quality of services provided by Program but will not be liable for any loss or damage arising from the failure by Program Partners to provide services or for any reason whatsoever.

- Reward Points earned are of the same value, irrespective of whether purchase is paid for by Cash or Credit/Debit cards or Loyalty Points in stores or on www.marksandspencer.in

- Marks & Spencer Reliance India Pvt. Ltd. reserves the right to change the method of calculation of Reward Points accrued on M&S Loyalty purchases at any point of time to reflect changing market conditions without any notice.

- M&S and Marks & Spencer means the same.

M&S Loyalty Program Structure

For Club Member

• Loyalty Points* (Per Rs 100 spent) – 1%
• Welcome Voucher – Rs. 500
• Upgrade Voucher (redeemable in stores only) - NA
• Birthday / Anniversary / Kid Birthday day Discount – 10%

For Premium Member Benefits

• Spend in last 12 months - 15,000
• Loyalty Points* (Per Rs 100 spent) - 2%
• Welcome Voucher - Rs. 500
• Upgrade Voucher (redeemable in stores only) - Rs 1,000 off on Rs 4,000
• Birthday / Anniversary / Kid Birthday day Discount - 15%

For Elite Club Member

• Spend in last 12 months - 65,000
• Loyalty Points* (Per Rs 100 spent) - 3%
• Welcome Voucher - Rs. 500
• Upgrade Voucher (redeemable in stores only) - Rs 3,000 off on Rs 12,000
• Birthday / Anniversary / Kid Birthday day Discount - 20%

*No Point on enrolment and reduced priced merchandise

Point Earn, Redemption and Validity

• Point earn rates will vary by the tier of the customers. 1 Point value is 1 Rupees
• Earned points are credited to the member in 24 hours.
• Members are not eligible to earn points on the day of enrolment
• Members are not eligible to earn points on reduced priced merchandize purchase.
• Points will be given on transaction having any payment medium.
• Points will only be earned on the final amount paid by the customers
• Points will not be earned when Gift Card is purchased.
• Points will be earned when some-one uses Gift Card as payment for the Full Price bill.
• Customer will start earning loyalty points basis the new tier only from the next transaction day of enrollment/upgrade on A.) A successful purchase from designated outlets B.) Successful delivery of your order in case you place an online order from marksandspencer.in
• In case of return transaction equivalent points earned during purchase transaction will be taken back/ debited from the member point balance.
• Points earned on the same day cannot be redeemed since points are awarded in 24 hours.
• Points redemption follow FIFO (First in and first out) principle i.e. during redemption member oldest points earn will be redeemed
• There is no minimum point balance threshold for redemption
• Points cannot be redeemed against cash
• Points earn on every transaction will be valid for 12 months from earn date in case if points are not redeemed

Tier – Upgrade/Downgrade

• Tier upgrades are processed daily on a rolling 12-month revenue basis including the Reduced Price sales also.
• EG- If a customer has done 10K purchase within last 1 year and he makes another transaction of 10K today in reduced price merchandise then he will be upgraded to Premier Tier but no points will be allocated in 10K reduced price purchase.
• Tier downgrades are also processed daily however a member who has achieved either premier or elite will continue to enjoy benefit of that tier for at least 12 months before being considered for tier downgrade
• Post 12-month completion in either premier or elite, last 12 month rolling revenue will be considered to define the new tier of the member.

Welcome/Upgrade Voucher

• Welcome voucher of Rs 500 OFF is given at the time of member enrolment irrespective of transaction value and its validity is 90 days
• Upgrade Vouchers
  • Club to Premiere : Rs 1000 on spend Rs 4000
  • Premiere to elite : Rs 3000 on spend of Rs 12000
• Welcome/Upgrade voucher cannot be redeemed on the same day of enrollment
• Welcome/Upgrade voucher cannot be redeemed against reduced priced merchandise
• If a customer directly enrols for Premier or Elite tier, both Welcome voucher and upgrade voucher will be issued to the customer
• An Upgrade voucher will be issued only once in the customer lifetime. If a customer was downgraded from Premier/Elite tier and he again reaches his previous tier after making another transaction, he/she will be not be eligible for an upgrade voucher.
• Upgrade voucher are not available for redemption on www.marksandspencer.in

Birthday, Anniversary and Kids Birthday Discount

• M&S Loyalty Member is eligible to avail birthday and anniversary discount within 7 days before the birthday or anniversary date of the customers in one invoice only.
• Birthday and anniversary discount can be availed against reduced price merchandize also
• Kids Birthday Discount is valid on Kids Items only.
• The customer can avail Kids birthday discount only for 0-14 year old kids.
• Birthday, Anniversary and Kids Birthday cannot be combined in same invoice.

What is the T&C for 3 for 2 for SALE items?

• Applicable on SALE items only
• Select any 3 items from this catalogue and the least priced item will be free
• Return Period will be mentioned while selecting the size on product page
• Return of all ‘Returnable Product’ is possible resulting in partial refunds. The amount of discount offered will be distributed proportionally amongst the products while calculating refund amount. e.g. If you buy 3 items for Rs. 799, Rs. 799 and Rs. 499 each and make the return for the item worth Rs. 799, then corresponding refund will be of Rs. 609, while that of the item worth Rs. 499 will be of Rs. 380 since the amount of product offered for free will be distributed proportionally
• Limited period offer only

What is the T&C for Flat 20% Off on “Linen”?

• Flat 20% off applicable only on selected Full price styles
• Return Period will be mentioned while selecting the size on product page
• Return criteria for styles applicable as per return policy
• Limited period offer only

How much is my delivery charge?

All orders with value more than Rs. 999, will be shipped free of cost. For any orders worth Rs. 999 or below, a nominal fee of Rs. 99 would be applied.

Do I get the delivery charges refunded?

1. If the complete order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including the shipping cost, if paid online.
2. If you have returned all the products in your order, you will be refunded the entire shipping charges. If you return the order partially, the shipping charges will not be refunded.

Is International delivery available?

No, currently international shipping is not available on M&S India website. 

Are there weight restrictions on deliveries that will affect the delivery charge?

No, currently there are no such weight restrictions on deliveries. 

Do I need to be at home to receive my order?

The delivery drivers can deliver your order when you are not at home. In that case, it will be picked up by a family member. 

What happens if my order gets lost in the post?

If you believe your parcel has been lost in the post, please contact our Customer Services team as soon as possible using these contact details. We will then investigate what has happened to your parcel.

Why is my order incomplete?

This could be because an item you’ve ordered has sold out before it could be sent to you. If any of the items in your order have sold out, we will inform you of this by email. Your order may also arrive in multiple parcels. Please allow us some extra time for the next parcel to arrive. If something is missing and you haven’t heard from us, please let us know so we can look into this further.
Click here to view our contact details.

When can I expect to receive my delivery?

You should receive your delivery within seven working days of placing your order.

Where the supply of your product(s) is delayed or prevented for reasons beyond our control, (for example, material shortages or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

I have tried to track my order but there is no information on the delivery courier’s site. What should I do?

The tracking information for your order will start to appear in My Accounts section the day after we send it to you.