About Marks & Spencer

Overview: Marks & Spencer is a leading British brand, bringing contemporary style at great value to millions of customers across the globe.

M&S entered India with its first store in 2001 and signed a joint venture in 2008 with Reliance Retail to form Marks & Spencer Reliance India Pvt. Ltd. With more than 90 stores, 1800 colleagues and a rapidly expanding footprint, it is one of the most accessible international fashion brands in the country with the highest number of stores outside the U.K.

Our business started as a Penny Bazaar in Leeds back in 1884.Today, M&S is a leading British retailer bringing quality clothing and accessories as well as great value food, to millions of customers around the world.

Full – Line Stores: Our full-line stores feature clothing range for the whole family along with the Lingerie and Beauty range. Our Menswear, Womenswear and Kidswear collections offer contemporary high-quality clothing.

Our philosophy is to 'Serve, Sell & Create Magic'. We aim to enhance the confidence of our customers when it comes to dressing. Our in-store stylists across select stores offer expert style advice and act as ideal fashion partners to help customers rethink their style, overcome their style dilemmas and bring more versatility to their wardrobes.

Lingerie & Beauty (L&B) Stores: Marks & Spencer launched its first standalone Marks & Spencer Lingerie store in May 2014. Aimed to present M&S’ exceptional quality, stylish lingerie and edited beauty in a more intimate environment, these stores present a curated collection for every day essentials and special occasions. Our specially trained customer assistants help customers get the best bra fit.

Our Culture: Ours is an open and inclusive organization that thrives on the power of listening and empowerment. We promote a culture of continuous learning & growth. Our robust Health & Well-being Programme and people-friendly policies have been designed to enable colleagues to be at their best, both at work as well as in their personal lives. Our people feel a strong connect with the organization and a sense of pride in being associated with the brand.

The M&S Way: Our vibrant culture stands strong on four behaviours. These behaviours define who we are and how we work together to make M&S better, every day. Together, they form ‘The M&S Way’:

- Talk straight
- All in for the customer
- Own it and get it done
- Make every penny count

Working with us

A rapidly expanding company, a high-performance culture guided by core behaviours

Quality products and first-class customer service have always been the hallmarks of M&S. As we are expanding our presence in India, there will be many new opportunities for those who are aspirational about creating a rewarding career in Retail. We are constantly evolving and our transformation is making us more relevant and responsive to our customers. We’re setting bolder goals and empowering our people to achieve them. This is a great time to come on board.

Life at M&S is about waking up every day with a new enthusiasm to do more, to chase your dreams and celebrate work. Be a part of a high-performance culture that thrives on learning and growth, where fresh perspectives, ideas and opinions are valued, where balance and flexibility enable you to live a holistic life and a place where you will be empowered to do your best every day. Come, experience the brand and be a part of a winning team.

Learning & Growth: An environment where people are encouraged to explore their skills and progress in their careers constantly.

Listening: We respect the fact that every voice is important to not only listen to but also to act upon. Our listening culture plays an important role in fostering an inclusive environment.

Balance: For us, enabling people to find the right balance between work and personal life is an important step towards creating a high - performance culture. We want our people to be their best both at work and in their personal lives too. Our people-friendly policies promote work-life balance.

Empowerment: Our people are empowered to ideate, innovate, explore new solutions and think out of the box.

Brand Power: Being a part of M&S, our people are exposed to a rich heritage of over 130 years of retail experience combined with over two decades of success in India.

More about our culture:

Diversity is an integral part of our culture. We are committed to an active Equal Opportunities Policy. This not only covers our recruitment and selection procedures, but runs right through learning and development, appraisal, and promotion opportunities. We have cultivated an environment free from discrimination, harassment and victimisation. At M&S, everyone can achieve their full potential, regardless of gender, sexual orientation, marital status, race, colour, nationality, hours of work, religious or political beliefs, disability and/or age.

Awards and Recognitions: We have been recognised as a ‘Great Place to Work®’ nine times and our colleagues have won multiple awards in Customer Service Excellence at the TRRAIN (Trust for Retailers & Retail Associates of India) awards.

Sustainability: We believe that as an organisation, we have a role to play in creating a better world. We continuously listen to our local community partners, our customers and our employees, to understand their needs and help them address / contribute to issues such as unemployment, environmental hazards and their health and well-being. Plan A is our eco-ethical programme addressing today’s and tomorrow’s sustainable retail challenges by involving our people to contribute in different ways. Plan A stands on three pillars – Nourishing our well-being, Caring for the planet and Transforming lives and communities. Plan A is an integral part of how we do business to create a sustainable future.

General Information

Delivery

How can I contact you?

By email: care.india@marks-and-spencer.com

By telephone: +91 80 10 621 621; Open Mon-Fri 08:00 am to 08:00 pm and Sat-Sun 9:00 am to 05:00 pm

By post:
Corporate Office: Marks and Spencer Reliance India Private Limited, Ground Floor, Infinity Tower - "C", DLF Cyber City, Phase -II, Gurugram (Haryana) – 122002, India
Registered Office: Marks and Spencer Reliance India Private Limited, 4th Floor, Court House, Dhobi Talao, Lokmanya Tilak Marg, Mumbai- 400 002, India

For information on how to return items please click here

Grievance Officer

We aim to resolve all complaints at the first point of contact - our customer service centre . In case you still may have any grievances with respect to the information shared by you with Marks & Spencer hereunder and its treatment, may be directed by you to the Grievance Officer of Marks & Spencer Mr Shitij Chawla at grievance.officer@marks-and-spencer.com or at the below mentioned coordinates:

Postal Address: Marks and Spencer Reliance India Private Limited, Ground Floor, Infinity Tower - "C", DLF Cyber City, Phase -II, Gurugram (Haryana) – 122002, India

Phone: 0124-457-4739

Timings: Monday to Friday: 9:00 am – 6:00 pm

What is the T&C for Flat 50% Off Sale?

• - Applicable on SALE items only
• - Return period will be mentioned while selecting the Size on Product Page
• - Return amount would be on basis of paid price after discount
• - Limited Period Offer

What is the T&C for Treggings BOGO?

• - Applicable on Full Price items only for selected styles of Treggings
• - Select any 2 items from this catalogue and the least priced item will be free
• - Return period will be mentioned while selecting the size on product page
• - Return amount would be on basis of paid price after discount
• - Limited Period Offer

What is the T&C for Flat 40% on Suits?

• - Applicable on Full Price items only for selected styles of Jackets and Trousers
• - Select 1 Jacket along with 1 Trouser from this catalogue and get Flat 40% off on both styles
• - Not applicable on selection of either 2 Jackets only nor 2 Trouser, has to be a combination of both Jackets and Trouser
• - Return period will be mentioned while selecting the size on product page
• - Return amount would be on basis of paid price after discount
• - Limited Period Offer

What is the T&C for 4 for 3 - Beauty?

• - Applicable only for ‘Beauty’ catalogue.
• - Select any 4 items from this catalogue and the least priced item will be free
• - All Beauty products are non - returnable as per policy

What is the T&C for Festive Treats ?

Festive Treat Voucher Issuance

• - The Festive Treat voucher (“Voucher”) of ₹750, ₹1500, 33% & 35% off will be issued on minimum billing of ₹3499, ₹6499, ₹9499 & ₹12990 respectively.
• - If the customer has made an eligible transaction on marksandspencer.in for the issuance of the Voucher. The voucher will be issued only after full delivery of the order.
• - Marks & Spencer Reliance India Private Limited is not responsible if the voucher is lost, stolen, mutilated or for any unauthorised use of a Voucher. No replacement or compensation is permissible for a lost/damaged/misused Voucher.

Festive Treat Voucher Redemption

• - The Festive Treat voucher (“Voucher”) is applicable on purchase of full price merchandise only. The Voucher cannot be redeemed on discounted products.
• - The Voucher of ₹750, ₹1500, 33% & 35% off will be redeemable on minimum billing of ₹2500, ₹4500, ₹5000 & ₹6000 respectively. The max amount of discount applicable on 33% off & 35% off voucher will be up to ₹3000 & ₹5000 respectively.
• - The Voucher can be redeemed during the offer validity period from 7th November 2021 to 9th January 2022 (23:59 Hrs. IST)
• - The Voucher can be only redeemed at any Marks & Spencer Stores in India or on the M&S India website: https://www.marksandspencer.in/.
• - The Voucher cannot be redeemed at Delhi Airport Store.
• - We do not guarantee the availability of a product, choice of colour or size.
• - The Voucher can be redeemed only once and no partial redemption is allowed. This Voucher is only good for a single transaction; any remaining amount is not exchangeable with cash or another voucher and will be automatically forfeited.
• - Customers can only redeem one Voucher per invoice.
• - This promotion is not valid on the purchase of M&S Gift Cards.
• - The maximum discount available to a customer on the use of a Voucher is capped.
• - Multiple Vouchers cannot be clubbed together during redemption. The Voucher cannot be clubbed with any other ongoing promotions/vouchers.
• - If the Voucher is redeemed and customer returns the products purchased in the transaction (whether fully or partially), the voucher cannot be re-used or re-issued for the return transactions.
• - The Voucher should be shown to the store cashier at the time of billing to avail of the benefit. Any person in possession of the Voucher is will be deemed to be the beneficiary. Tampered or defaced vouchers shall be considered invalid and shall not be accepted for redemption.
• - Marks & Spencer Reliance India Private Limited is not responsible if the voucher is lost, stolen, mutilated or for any unauthorised use of a Voucher. No replacement or compensation is permissible for a lost/damaged/misused Voucher.
• - A Voucher once issued cannot be revalidated upon expiry, redemption or upon cancellation for any reason.
• - Any disputes arising out of or in respect of the voucher shall be submitted to the exclusive jurisdiction of the competent courts of in Delhi. The terms and conditions hereof shall be interpreted in accordance with the laws of India.
• - Marks & Spencer Reliance India Private Limited reserves the right to alter any / all the terms and conditions of the Voucher any time without prior notice and shall have the sole and absolute right to rescind, withdraw or amend the Voucher at any time. Marks & Spencer Reliance India Private Limited will not be liable for any loss or damage resulting from such withdrawal, cancellation or variation.

What is the T&C for 3 for 2 – Selected Kidswear?

• - Applicable only for selected catalogue of Kidswear.
• - Select any 3 items from this catalogue and the least priced item will be for free. Discount will be shown at checkout.
• - Return Period will be mentioned while selecting the Size on Product Page.
• - Return of all ‘Returnable Product’ is possible resulting in partial refunds. The amount of discount offered will be distributed proportionally amongst the products while calculating refund amount. e.g. If you buy 3 items for Rs. 799, Rs. 799 and Rs. 499 each and make the return for the item worth Rs. 799, then corresponding refund will be of Rs. 609, while that of the item worth Rs. 499 will be of Rs. 380 since the amount of product offered for free will be distributed proportionally.

What is the T&C for Upto 50% Off Sale?

• - Applicable on SALE items only
• - Return period will be mentioned while selecting the Size on Product Page
• - Return amount would be on basis of paid price after discount
• - Limited Period Offer

What is the T&C for Jeggings BOGO?

• - Applicable on Full Price items only for selected styles of Jeggings
• - Select any 2 items from this catalogue and the least priced item will be free
• - Return period will be mentioned while selecting the size on product page
• - Return amount would be on basis of paid price after discount
• - Limited Period Offer

What is the T&C for Flat 50 BOGO?

• - Applicable on SALE items only
• - Select any 2 items from this catalogue and the least priced item will be free
• - Return period will be mentioned while selecting the size on product page
• - Return amount would be on basis of paid price after discount
• - Limited Period Offer

What is the T&C for End of Season Sale?

• - Applicable on SALE items only
• - Return Period will be mentioned while selecting the Size on Product Page
• - Return amount would be on basis of paid price after discount
• - Limited Period Offer

What is the T&C for Flat 40% on Linen?

• - Applicable only for selected styles
• - Flat 40 % off on selected styles
• - Return window is 35 days for products bought in this offer.
• - Return amount would be on basis of paid price after discount.

What is the T&C for 3 for 2 Offer?

• - Applicable on SALE items only
• - Select any 3 items from this catalogue and the least priced item will be free
• - Return Period will be mentioned while selecting the Size on Product Page
• - Return of all ‘Returnable Product’ is possible resulting in partial refunds. The amount of discount offered will be distributed proportionally amongst the products while calculating refund amount. e.g. If you buy 3 items for Rs. 799, Rs. 799 and Rs. 499 each and make the return for the item worth Rs. 799, then corresponding refund will be of Rs. 609, while that of the item worth Rs. 499 will be of Rs. 380 since the amount of product offered for free will be distributed proportionally
• - Limited period offer only

What is the T&C for Buy 1 Get 2nd at Half Price Offer?

• - Applicable on SALE items only
• - Select any 2 items from this catalogue and the least priced item will be half priced
• - Return Period will be mentioned while selecting the Size on Product Page
• - Return of all ‘Returnable Product’ is possible resulting in partial refunds. The amount of discount offered will be distributed proportionally amongst the products while calculating refund amount
• - Limited Period Offer

What is the T&C for “M&S Offer for HDFC” Promo?

• - Offer applicable on HDFC debit and credit cards only
• - Customer can avail of the offer one time only during the promotion period
• - This Offer cannot be clubbed with any other HDFC Bank offer or any other ongoing offer.
• - Offer valid only on M&S India website and App
• - The offer is not transferable, non-negotiable and cannot be en-cashed.
• - In case of all matters relating to the offer, including any dispute or discrepancy relating to the offer or eligibility of any Cardholder, M&S decision shall be final and binding on the customer in all respects.
• - M&S retain the right to change or discontinue the Offer at any time during the Promotion Period.
• - Any person taking advantage of this offer shall be deemed to have read, understood and accepted these terms and conditions.

What is the T&C for “M&S Offer for CITIBANK” Promo?

• - Offer applicable on Citibank debit and credit cards only
• - Customer can avail of the offer one time only during the promotion period
• - This Offer cannot be clubbed with any other Citibank Bank offer or any other ongoing offer.
• - Offer valid only on M&S India website and App
• - The offer is not transferable, non-negotiable and cannot be en-cashed.
• - In case of all matters relating to the offer, including any dispute or discrepancy relating to the offer or eligibility of any Cardholder, M&S decision shall be final and binding on the customer in all respects.
• - M&S retain the right to change or discontinue the Offer at any time during the Promotion Period.
• - Any person taking advantage of this offer shall be deemed to have read, understood and accepted these terms and conditions.

What is the T&C for “M&S Offer for INDUSIND” Promo?

• - Offer applicable on Indusind debit and credit cards only
• - Customer can avail of the offer one time only during the promotion period
• - This Offer cannot be clubbed with any other Indusind Bank offer or any other ongoing offer.
• - Offer valid only on M&S India website and App
• - The offer is not transferable, non-negotiable and cannot be en-cashed.
• - In case of all matters relating to the offer, including any dispute or discrepancy relating to the offer or eligibility of any Cardholder, M&S decision shall be final and binding on the customer in all respects.
• - M&S retain the right to change or discontinue the Offer at any time during the Promotion Period.
• - Any person taking advantage of this offer shall be deemed to have read, understood and accepted these terms and conditions.

What is the T&C for “M&S Offer for AU Bank” Promo?

• - Offer applicable on AU Bank debit and credit cards only
• - Customer can avail of the offer one time only during the promotion period
• - This Offer cannot be clubbed with any other AU Bank offer or any other ongoing offer.
• - Offer valid only on M&S India website and App
• - The offer is not transferable, non-negotiable and cannot be en-cashed.
• - In case of all matters relating to the offer, including any dispute or discrepancy relating to the offer or eligibility of any Cardholder, M&S decision shall be final and binding on the customer in all respects.
• - M&S retain the right to change or discontinue the Offer at any time during the Promotion Period.
• - Any person taking advantage of this offer shall be deemed to have read, understood and accepted these terms and conditions.

What is the T&C for M&S Offer for Visa?

• - Offer applicable on VISA debit and credit cards only
• - Customer can avail of the offer one time only during the promotion period
• - This Offer cannot be clubbed with any other Bank offer or any other ongoing offer.
• - Offer valid only on M&S India website and App
• - The offer is not transferable, non-negotiable and cannot be en-cashed.
• - In case of all matters relating to the offer, including any dispute or discrepancy relating to the offer or eligibility of any Cardholder, M&S decision shall be final and binding on the customer in all respects.
• - M&S retain the right to change or discontinue the Offer at any time during the Promotion Period.
• - Any person taking advantage of this offer shall be deemed to have read, understood and accepted these terms and conditions.

How do I apply a promotional code to my order?

• Go to your cart.
• Type the promotional code into the ‘Enter promotion code’ and click ‘Apply’.
• Your discount should appear in the order summary box and the estimated total should change.

Why is my promotional code not working?

If your promotion code is valid, it should appear as a discount in the order summary in your cart. To check your cart, please click on ‘Cart’ at the top right corner of the homepage.

If your promotional discount isn’t showing, please follow these steps:

• - Our promotional codes have expiry dates, so ensure it has not expired.
• - Read the terms and conditions for the promotion code. The products you want might not be eligible and some codes or offers can’t be used with others.
• - Check you’ve entered the code correctly, ensuring there are no empty spaces.
• - Check if the code has any capitals and double-check O vs 0, l vs I etc. If you can, copy and paste it into the ‘Enter promotion code’ box.

If you’re still unsure why your code isn’t working, please contact us. Click here for our contact details.

What is the T&C for vouchers/promos on the site?

What is the T&C for welcome voucher?

Coupon Code – NEW

• - Shop for Rs 3000 and get Rs 1000 off.
• - Valid till 31st May 2020.
• - Valid on only one purchase.
• - This voucher cannot be clubbed with any other offer.

What is the T&C for registration coupon?

Coupon Code – FIRST

• - Rs 1000 off on minimum purchase of Rs 3000.
• - Applicable on your first online purchase and one time use only.
• - Valid for 7 days from the date of customer registration.
• - This voucher cannot be clubbed with any other offer.

What is the T&C for 3 for 2 for kids?

• - Applicable only on selected catalogue.
• - Select any 2 items from these catalogues and the least priced item will be for half price
• - Return window is 35 days for full price and 14 days for reduced price products bought in this offer.
• - Return of one/two product is possible resulting in partial refunds. E.g. If you buy 2 items for Rs. 1499 and Rs. 999 each and make the return for the item worth Rs. 1499, then corresponding refund will be of Rs. 1250, while that of the item worth Rs. 999 will be of Rs. 750
• - Can be combined with all Buy one Get second on half price in - Womenswear, Menswear, Lingerie & Kidswear.
• - Limited period offer

What is the T&C for buy one get second on half price ?

• - Applicable only on selected catalogue.
• - Select any 2 items from this catalogue and the least priced item will be for half price
• - Return window is 35 days for products bought in this offer.
• - Return of one/two product is possible resulting in partial refunds. E.g. If you buy 2 items for Rs. 1499 and Rs. 999 each and make the return for the item worth Rs. 1499, then corresponding refund will be of Rs. 1250, while that of the item worth Rs. 999 will be of Rs. 750

What is the T&C for buy one get one ?

• - Applicable only for ‘Offer David Gandy ’ Menswear catalogue.
• - Select any 2 items from these catalogues and the least priced item will be free
• - Return window is 35 days for full price and 14 days for reduced price products bought in this offer.
• - Return of one/two product is possible resulting in partial refunds. E.g. If you buy 2 items for Rs. 1499 and Rs. 999 each and make the return for the item worth Rs. 1499, then corresponding refund will be of Rs. 999, while that of the item worth Rs. 999 will be of Rs. 499
• - Cannot be combined with any other offer
• - Offer Valid till 29th Aug 2020

What is the T&C for loyalty program?

- The programme is valid in India only.

- The M&S Loyalty Program Membership is open only for M&S India customers only.

- Your enrolment in the M&S Loyalty Program is by invitation, based on the eligibility criteria decided by Marks & Spencer Reliance India Pvt. Ltd. from time to time.

- Notwithstanding the above, only individuals aged 18 years or above are eligible to become members of M&S Loyalty Program.

- By clicking the Loyalty consent box, you agree that you have read these terms & conditions that governed Marks & Spencer Reliance India Pvt. Ltd. and that you accept them.

- The validity of your membership is at the sole discretion of Marks & Spencer Reliance India Pvt. Ltd.

- The membership remains at all times the property of Marks & Spencer Reliance India Pvt. Ltd., who reserves the right at any time in its absolute discretion to revoke the membership.

- Whenever you use your registered mobile number in order to obtain or utilize any of the benefits, facilities or arrangements offered or available as a result of your membership of M&S Loyalty Program, Marks & Spencer Reliance India Pvt. Ltd. will not be liable for any costs, charges, claims or liabilities of whatever nature arising from use of such benefits, facilities or arrangements.

- Some of the facilities and benefits offered to you as a member of M&S Loyalty Program are provided by organisations that Marks & Spencer Reliance India Pvt. Ltd. has made arrangements with, but over which it has no control. Marks & Spencer Reliance India Pvt. Ltd. does not guarantee or warrant that such benefits and facilities will be available, nor will it be liable for any loss or damage arising from the provision, or non-provision, whether in whole or in part of any such benefits or facilities. However, in the event of any problems you face in availing such benefits or facilities; you are requested to inform us immediately.

- Misuse of M&S Loyalty Program benefits may result in termination of M&S Loyalty membership or withdrawal of benefits at the sole discretion of Marks & Spencer Reliance India Pvt. Ltd.

- M&S Loyalty membership can be revoked or refused if a M&S Loyalty/customer is involved in any act of fraud, shoplifting, cheating with or without cause and without notice.

- No two offers or discounts can be clubbed together unless specified otherwise.

- M&S loyalty Program membership is for individuals only - it is not a corporate card/corporate membership.

- You’ll start earning loyalty points on your second transaction onwards which would be a day after enrolling to M&S loyalty program.

- Your transactions will qualify for inclusion in M&S Loyalty Program rewards scheme- A.) On providing your registered mobile number at the time of bill payment at designated outlets. B.) Registering & login in to marksandspencer.in with your already registered mobile number. C.) Registering & login in to marksandspencer.in with your valid mobile number if you’re not already registered in M&S Loyalty Program. Any transaction you make which does not fulfill this criteria, points for that particular transaction will not be credited to your account.

- You’ll earn loyalty points a day after A.) A successful purchase from designated outlets B.) Successful delivery of your order in case you place an online order from marksandspencer.in

- Marks & Spencer Reliance India Pvt. Ltd. reserves the right to withdraw, cancel, vary or in any way change, at any time without notice, the scheme or any facility or benefit previously offered or expressed as available to you as a member of M&S Loyalty Program. Marks & Spencer Reliance India Pvt. Ltd. will not be liable for any loss or damage resulting from such withdrawal, cancellation or variation.

- Marks & Spencer Reliance India Pvt. Ltd. will maintain and update in electronic form, data that is provided by you at the time of enrolment or through subsequent contact. Marks & Spencer Reliance India Pvt. Ltd. reserves the right to supply these data to agencies or organizations for the provision of member services, facilities and benefits. However, whatever data will be shared will only be specific to the requirements/ needs of third party services provided to us for carrying out the transaction covered under the scope of these Terms and Conditions.

Marks & Spencer Reliance India Pvt. Ltd. will maintain reasonable standards of Data Protection services for protecting your privacy and the data so collected herein.

- Notices, mailed communication, Electronic Mail and SMS sent by Marks & Spencer Reliance India Pvt. Ltd. to you will be deemed to have been received if posted to your mailing address, Email address and your registered mobile number. Marks & Spencer Reliance India Pvt. Ltd. will not be responsible for late, lost or misdirected mail.

- In the event of conflict between these terms and conditions and changes that have been or made in order to comply with local laws and regulations, the terms and conditions so changed will prevail. If local laws prohibit the provision of any benefits or facility, such benefits or facility will be deemed to be withdrawn.

- The mobile number provided will be used to generate your online Marks & Spencer a/c for access of benefits on www.marksandspencer.in and the Marks & Spencer India mobile app. A password will be generated and shared on the said id subject to verification. M&S Loyalty Program membership number can be linked to only one mobile number, therefore in case the said mobile number is already registered with us and is linked to the same or some other account then a new account and password will not be generated. For any queries please contact our customer care.

- Marks & Spencer Reliance India Pvt. Ltd. reserves the right to refuse M&S Loyalty membership to an applicant without assigning any reason whatsoever.

- The terms and conditions would be subject to the Laws of India as applicable from time to time. In case of any disputes between member and Marks & Spencer Reliance India Pvt. Ltd., the final decision will rest with Marks & Spencer Reliance India Pvt. Ltd.'s Customer Relationship Management Team and will be binding upon the member.

- By enrolling in the M&S Loyalty Program, you agree and provide your explicit consent that you wish to receive communication from Marks & Spencer Reliance India Pvt. Ltd. and its programme partners on offers and programmes through email, SMS, post or other forms of media. In case you do not wish to receive such communication you will inform the company about the same by contacting customer care.

- Marks & Spencer Reliance India Pvt. Ltd. will endeavour to ensure the availability and the quality of services provided by Program but will not be liable for any loss or damage arising from the failure by Program Partners to provide services or for any reason whatsoever.

- Reward Points earned are of the same value, irrespective of whether purchase is paid for by Cash or Credit/Debit cards or Loyalty Points in stores or on www.marksandspencer.in

- Marks & Spencer Reliance India Pvt. Ltd. reserves the right to change the method of calculation of Reward Points accrued on M&S Loyalty purchases at any point of time to reflect changing market conditions without any notice.

- M&S and Marks & Spencer means the same.

M&S Loyalty Program Structure

For Club Member

• - Loyalty Points* (Per Rs 100 spent) – 1%
• - Welcome Voucher – Rs. 500
• - Upgrade Voucher (redeemable in stores only) - NA
• - Birthday / Anniversary / Kid Birthday day Discount – 10%

For Premium Member Benefits

• - Spend in last 12 months - 15,000
• - Loyalty Points* (Per Rs 100 spent) - 2%
• - Welcome Voucher - Rs. 500
• - Upgrade Voucher (redeemable in stores only) - Rs 1,000 off on Rs 4,000
• - Birthday / Anniversary / Kid Birthday day Discount - 15%

For Elite Club Member

• - Spend in last 12 months - 65,000
• - Loyalty Points* (Per Rs 100 spent) - 3%
• - Welcome Voucher - Rs. 500
• - Upgrade Voucher (redeemable in stores only) - Rs 3,000 off on Rs 12,000
• - Birthday / Anniversary / Kid Birthday day Discount - 20%

*No Point on enrolment and reduced priced merchandise

Point Earn, Redemption and Validity

• - Point earn rates will vary by the tier of the customers. 1 Point value is 1 Rupees
• - Earned points are credited to the member in 24 hours.
• - Members are not eligible to earn points on the day of enrolment
• - Members are not eligible to earn points on reduced priced merchandize purchase.
• - Points will be given on transaction having any payment medium.
• - Points will only be earned on the final amount paid by the customers
• - Points will not be earned when Gift Card is purchased.
• - Points will be earned when some-one uses Gift Card as payment for the Full Price bill.
• - Customer will start earning loyalty points basis the new tier only from the next transaction day of enrollment/upgrade on A.) A successful purchase from designated outlets B.) Successful delivery of your order in case you place an online order from marksandspencer.in
• - In case of return transaction equivalent points earned during purchase transaction will be taken back/ debited from the member point balance.
• - Points earned on the same day cannot be redeemed since points are awarded in 24 hours.
• - Points redemption follow FIFO (First in and first out) principle i.e. during redemption member oldest points earn will be redeemed
• - There is no minimum point balance threshold for redemption
• - Points cannot be redeemed against cash
• - Points earn on every transaction will be valid for 12 months from earn date in case if points are not redeemed

Tier – Upgrade/Downgrade

• - Tier upgrades are processed daily on a rolling 12-month revenue basis including the Reduced Price sales also.
• - EG- If a customer has done 10K purchase within last 1 year and he makes another transaction of 10K today in reduced price merchandise then he will be upgraded to Premier Tier but no points will be allocated in 10K reduced price purchase.
• - Tier downgrades are also processed daily however a member who has achieved either premier or elite will continue to enjoy benefit of that tier for at least 12 months before being considered for tier downgrade
• - Post 12-month completion in either premier or elite, last 12 month rolling revenue will be considered to define the new tier of the member.

Welcome/Upgrade Voucher

• - Welcome voucher of Rs 500 OFF is given at the time of member enrolment irrespective of transaction value and its validity is 90 days
• - Upgrade Vouchers
  • - Club to Premiere : Rs 1000 on spend Rs 4000
  • - Premiere to elite : Rs 3000 on spend of Rs 12000
• - Welcome/Upgrade voucher cannot be redeemed on the same day of enrollment
• - Welcome/Upgrade voucher cannot be redeemed against reduced priced merchandise
• - If a customer directly enrols for Premier or Elite tier, both Welcome voucher and upgrade voucher will be issued to the customer
• - An Upgrade voucher will be issued only once in the customer lifetime. If a customer was downgraded from Premier/Elite tier and he again reaches his previous tier after making another transaction, he/she will be not be eligible for an upgrade voucher.
• - Upgrade voucher are not available for redemption on www.marksandspencer.in

Birthday, Anniversary and Kids Birthday Discount

• - M&S Loyalty Member is eligible to avail birthday and anniversary discount within 7 days before the birthday or anniversary date of the customers in one invoice only.
• - Birthday and anniversary discount can be availed against reduced price merchandize also
• - Kids Birthday Discount is valid on Kids Items only.
• - The customer can avail Kids birthday discount only for 0-14 year old kids.
• - Birthday, Anniversary and Kids Birthday cannot be combined in same invoice.

What is the T&C for Axis Bank Offer?

Terms and Conditions for Marks & Spencer Campaign on Axis Bank Credit & Debit Cards

Offer Details: 

• - 10% cashback for Axis Bank Cardholders on a single minimum purchase of Rs. 5000 at Marks & Spencer

Offer period: 10th October 2020 to 14th November 2020 (Both Days inclusive)

Offer Terms & Conditions: 

• - The customer can avail a maximum cash back of Rs. 1000. The cashback shall be available on the net transaction value of a single transaction.
• - The offer is valid at both offline and online stores (M&S website and app)
• - Net Transaction Value shall mean the retail price of the products purchased less sale discount offered to the card holders at Marks & Spencer stores. The 10% cashback from Axis Bank shall be applicable only if the Net Transaction Value per bill is equal to or greater than Rs. 5000. 
• - The cash back is applicable on a single transaction and bills cannot be clubbed to avail the same 
• - This Offer is valid on all Axis Bank Retail Credit and Debit Cards. This offer is not valid on Corporate Credit Cards and NRE Debit Cards. 
• - The cash back will be processed within 90 days from the end of the offer period.
• - This Offer cannot be clubbed with any other Axis Bank offer.
• - All Customer Queries/dispute on the offer should be raised during the offer period or within 90 days after expiry of the offer period. For any disputes, the customer needs to furnish a scanned copy of the charge slip and Invoice for the case to be taken for further investigation. 
• - The offer is not transferable, non-negotiable and cannot be en-cashed. 
• - Incomplete / rejected / invalid / returned /disputed or unauthorized/fraudulent transactions will not be considered for the offer. 
• - In case there is more than one offer available simultaneously, no two offers can be combined by the participant. It shall be entirely at discretion of Axis Bank to consider any exceptions to the above. 
• - Axis Bank will not be responsible or liable in case the offer is not configured or could not be availed due to malfunction, delay, traffic congestion on any telephone network or line, computer on-line system, servers or providers, computer equipment, software, or website. 
• - The participation in the offer is entirely voluntary and it is understood, that the participation by the Cardholders shall be deemed to have been made on a voluntary basis. 
• - Axis Bank reserves the right to modify / alter the offer or all or any of the terms applicable to the offer without assigning any reasons or without any prior intimation whatsoever. Axis Bank also reserves the right to discontinue the offer without assigning any reasons or without any prior intimation whatsoever. 
• - Customer needs to call Axis Bank customer care or reach out through other mediums to get the disputes resolved.
• - In case of all matters relating to the offer including any dispute or discrepancy relating to the offer or eligibility of any Cardholder, Axis Bank’s decision shall be final and binding on Cardholders in all respects. 
• - Credit Cardholder/s whose account has been classified as delinquent will not be eligible for the benefits of the cashback offer as per Bank's policy. Bank’s discretion in this regards shall be final. 
• - Card account holders whose accounts are not active and/or are closed or have a credit freeze at the time of processing of cash back will not be eligible for the benefits of the offer. Cash back will be given only in the form of account credit. Cash back will not be given in any other mode. Bank’s discretion in this regard shall be final. 
• - Axis Bank only offers cashback on purchase of goods and services of the Marks & Spencer by using Axis Bank Retail Credit & Debit Card and Axis Bank holds out no warranty or makes no representation about the quality, delivery or otherwise of the goods and services offered/sold by Marks & Spencer. Any dispute or claim regarding the goods and/or services must be resolved by the Cardholder with the Marks & Spencer directly without any reference to Axis Bank. Cashback offered by the Bank is solely for promoting usage of Axis Bank Debit and Retail Credit card.
• - Images provided in promotions are only for pictorial representation and Axis Bank does not undertake any liability or responsibility for the same. 
• - Offer shall not constitute or be deemed to constitute an advice, invitation or solicitation to purchase any products/ services of Marks & Spencer or any third party and is not intended to create any rights and obligations. 
• - The offer by Axis Bank is subject to applicable laws and regulatory guidelines/ regulations and as per bank's extant guidelines from time to time. 
• - Bank may use the services of agents for sales / marketing of the products. Copy Rights of Axis Bank Limited. All rights are reserved. 
• - Axis Bank shall not be liable in any manner whatsoever for any loss/ damage/ claim that may arise out of use or otherwise of any goods/ services availed of by the Card Holder/s under the offer. 
• - Axis Bank shall not be held liable for any delay or loss that may be caused in delivery of the goods and /or services under the offer. 
• - Marks & Spencer & Axis Bank retain the right to change or discontinue the Offer at any time during the Promotion Period. The decision of Marks & Spencer & Axis Bank with respect to the Offer shall be final and binding on the customer and any correspondence in this regard will not be entertained. 
• - Axis Bank reserves the right to disqualify any cardholder from the benefits of the offer if any fraudulent activity is identified as being carried out for the purpose of availing the benefits under the offer or otherwise by use of the Card. 
• - All taxes, duties, levies or other statutory dues and charges payable in connection with the benefits accruing under the offer shall be borne solely by the cardholder and Axis Bank will not be liable in any manner whatsoever for any such taxes, duties, levies or other statutory dues. 
• - Logos/trademarks used are owned by respective entities. Axis Bank has been authorized to use these logos/trademarks for offer promotion purposes. 
• - The terms and conditions governing the offer shall be in addition to and not in substitution / derogation to the Primary Terms and Conditions governing the Credit Card / Debit Card issued by Axis Bank 
• - The offer is not available wherever prohibited and products/ services for which such programs cannot be offered for any reason whatsoever. 
• - Any person taking the advantage of this offer shall be deemed to have read, understood and accepted these terms and conditions. 
• - Any dispute relating to the offer or the terms and conditions shall be subject to the jurisdiction of the courts in Mumbai only. 
• - Marks & Spencer Terms & Conditions applicable. 
• - All packages are subject to availability at the time of booking confirmation GST and Payment Gateway fees applicable at the time of booking
• - Any purchase using Axis Bank Credit Card and Debit Card shall be deemed as acceptance of the terms and conditions mentioned herein. Cardholder agrees to indemnify the Bank against any loss (direct, indirect or consequential), cost & damage which may be caused by him/her to the Bank due to participation in this offer.
• - Axis Bank holds the exclusive right at its sole discretion to refuse or deny the offer to any Cardholder.
• - Under no circumstance will the offer/discount being offered under this program be settled in cash
• - This Offer is subject to applicable law and regulations.

What is the T&C for SALE offer of 1000 off on 5000?

• - Applicable on SALE items only
• - Shop for Rs 5000 and get Rs 1000 off
• - Valid from 23rd July 2020 – 5th August 2020
• - Return window is 14 days for all ‘Returnable Products’
• - Return of all ‘Returnable Product’ is possible resulting in partial refunds. The amount of discount offered will be distributed proportionally amongst the products while calculating refund amount

What is the T&C for 3 for 2 for SALE items?

• - Applicable on SALE items only
• - Select any 3 items from this catalogue and the least priced item will be free
• - Return window is 14 days for all ‘Returnable Products’
• - Return of all ‘Returnable Product’ is possible resulting in partial refunds. The amount of discount offered will be distributed proportionally amongst the products while calculating refund amount. e.g. If you buy 3 items for Rs. 799, Rs. 799 and Rs. 499 each and make the return for the item worth Rs. 799, then corresponding refund will be of Rs. 609, while that of the item worth Rs. 499 will be of Rs. 380 since the amount of product offered for free will be distributed proportionally
• - Limited period offer only

What is the T&C for Buy 1 Get 1 for SALE items?

• - Applicable on SALE items only
• - Select any 2 items from this catalogue and the least priced item will be free
• - Return window is 14 days for all ‘Returnable Products’
• - Return of all ‘Returnable Product’ is possible resulting in partial refunds. The amount of discount offered will be distributed proportionally amongst the products while calculating refund amount. e.g. If you buy 2 items for Rs. 799, and Rs. 499 each and make the return for the item worth Rs. 799, then corresponding refund will be of Rs. 399, while that of the item worth Rs. 499 will be of Rs. 299 since the amount of product offered for free will be distributed proportionally
• - Limited period offer only

What is the T&C for 3 for 2 - Jeggings?

• - Applicable only for ‘Jeggings’ catalogue.
• - Select any 3 items from this catalogue and the least priced item will be for half price
• - Return window is 35 days for products bought in this offer.
• - Return of all ‘Returnable Product’ is possible resulting in partial refunds. The amount of discount offered will be distributed proportionally amongst the products while calculating refund amount. e.g. If you buy 3 items for Rs. 799, Rs. 799 and Rs. 499 each and make the return for the item worth Rs. 799, then corresponding refund will be of Rs. 609, while that of the item worth Rs. 499 will be of Rs. 380 since the amount of product offered for free will be distributed proportionally

What is the T&C for CRM Vouchers?

• - The Exclusive CRM voucher (“Voucher”) is applicable on purchase of full price merchandise only. The Voucher cannot be redeemed on discounted products.
• - The Voucher can be redeemed during the offer validity period from 10th September 2020 to 4th October 2020 (23:59 Hrs. IST)
• - The Voucher can be only redeemed at any Marks & Spencer Stores in India (for list refer to www.marksandspencer.in/store) or on the M&S India website: www.marksandspencer.in/.
• - The orders of any product is subject to availability. We do not guarantee the availability of a product, choice of colour or size.
• - The Voucher can be redeemed only once and no partial redemption is allowed. This Voucher is only good for a single transaction; any remaining amount is not exchangeable with cash or another voucher and will be automatically forfeited.
• - Customers can only redeem one Voucher per invoice.
• - The maximum discount available to a customer on the use of a Voucher is capped at Rs.5000.
• - Multiple Vouchers cannot be clubbed together during redemption. The Voucher cannot be clubbed with any other ongoing promotions/vouchers.
• - If the Voucher is redeemed and customer returns the products purchased in the transaction (whether fully or partially), the voucher cannot be re-used or re-issued for the return transactions.
• - The Voucher should be shown to the store cashier at the time of billing to avail of the benefit. Any person in possession of the Voucher is will be deemed to be the beneficiary.
• - Marks & Spencer Reliance India Private Limited is not responsible if the voucher is lost, stolen, mutilated or for any unauthorised use of a Voucher. No replacement or compensation is permissible for a lost/damaged/misused Voucher.
• - A Voucher once issued cannot be revalidated upon expiry, redemption or upon cancellation for any reason.
• - Any disputes arising out of or in respect of the voucher shall be submitted to the exclusive jurisdiction of the competent courts of in Delhi. The terms and conditions hereof shall be interpreted in accordance with the laws of India.
• - Marks & Spencer Reliance India Private Limited reserves the right to alter any / all the terms and conditions of the Voucher any time without prior notice and shall have the sole and absolute right to rescind, withdraw or amend the Voucher at any time. Marks & Spencer Reliance India Private Limited will not be liable for any loss or damage resulting from such withdrawal, cancellation or variation.

What is the T&C for “BLACK FRIDAY” offer?

• - Applicable only on all full price styles (reduced price styles excluded)
• - Select any item from catalogue and get Flat 20 % OFF
• - Return window is 35 days for full price
• - Return amount applicable as per paid amount on invoice
• - No Promo Code required
• - Limited period offer

What is the T&C for Winterwear - Offer ?

• - Applicable only on select merchandise
• - Get 25% off
• - Return window is 35 days for products bought in this offer
• - Return amount applicable as per paid amount on invoice
• - No Promo Code required
• - Limited period offer

What is the T&C for “MAGICAL DAYS” Flat 25 % off?

• - Applicable only for selected styles
• - Flat 25 % off on selected styles
• - Return window is 35 days for products bought in this offer
• - Return amount would be on basis of paid price after discount
• - Limited period offer only

What is the T&C for FA20 Promo Code?

• - Save 20% using the code featured at the Emirates FA Cup Semi-Final matches held on 17th April 2021 and 18th April 2021 via global broadcasting channels
• - Offer is subject to availability and valid until 25th April 2021 at www.marksandspencer.in/ only
• - Select any item from catalogue and get Flat 20 % OFF
• - Apply Promo Code "FA20" at the Checkout
• - Cannot be used in conjunction with any other promotion, offer or discount code
• - Face coverings are excluded
• - Offer does not apply to delivery charges
• - Please check relevant delivery terms and conditions online
• - Any refunds will take into account the discount
• - M&S reserves the right to reject this offer with reasonable cause

What is the T&C for Mother's Day Offer?

• - Applicable only on all styles (Womenswear, Lingerie, Beauty)
• - Select any item from catalogue and get Additional 20 % OFF
• - Return window is 35 days for full price
• - Return amount applicable as per paid amount on invoice
• - No Promo Code required
• - Limited period offer

What is the T&C for Father's Day Offer?

• - Applicable only on all full price styles of Menswear & Beauty.
• - Select items from banner and get 20 % OFF
• - Return window is 35 days for full price
• - Return amount applicable as per paid amount on invoice
• - No Promo Code required
• - Limited period offer

What is the T&C for Buy 2 get 1 free?

• - Applicable on SALE items only
• - Select any 3 items from this catalogue and the least priced item will be free
• - Return window is 14 days for all ‘Returnable Products’
• - Return of all ‘Returnable Product’ is possible resulting in partial refunds. The amount of discount offered will be distributed proportionally amongst the products while calculating refund amount. e.g. If you buy 3 items for Rs. 799, Rs. 799 and Rs. 499 each and make the return for the item worth Rs. 799, then corresponding refund will be of Rs. 609, while that of the item worth Rs. 499 will be of Rs. 380 since the amount of product offered for free will be distributed proportionally Limited period offer only

What is the T&C for Flat 25 % off ?

• - Applicable only for selected styles
• - Flat 25 % off on selected styles
• - Return window is 35 days for products bought in this offer.
• - Return amount would be on basis of paid price after discount.

How much is my delivery charge?

Currently there are no shipping charges on your orders.

Is International delivery available?

No, currently international shipping is not available on M&S India website. 

Are there weight restrictions on deliveries that will affect the delivery charge?

No, currently there are no such weight restrictions on deliveries. 

Do I need to be at home to receive my order?

The delivery drivers can deliver your order when you are not at home. In that case, it will be picked up by a family member. 

What happens if my order gets lost in the post?

If you believe your parcel has been lost in the post, please contact our Customer Services team as soon as possible using these contact details. We will then investigate what has happened to your parcel.

Why is my order incomplete?

This could be because an item you’ve ordered has sold out before it could be sent to you. If any of the items in your order have sold out, we will inform you of this by email. Your order may also arrive in multiple parcels. Please allow us some extra time for the next parcel to arrive. If something is missing and you haven’t heard from us, please let us know so we can look into this further.
Click here to view our contact details.

When can I expect to receive my delivery?

You should receive your delivery within seven working days of placing your order.

Where the supply of your product(s) is delayed or prevented for reasons beyond our control, (for example, material shortages or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

I have tried to track my order but there is no information on the delivery courier’s site. What should I do?

The tracking information for your order will start to appear in My Accounts section the day after we send it to you.