About Marks And Spencer

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About Us

About Marks & Spencer

Overview: Marks & Spencer is a leading British brand, bringing contemporary style at great value to millions of customers across the globe.

M&S entered India with its first store in 2001 and signed a joint venture in 2008 with Reliance Retail to form Marks & Spencer Reliance India Pvt. Ltd. With more than 90 stores, 1800 colleagues and a rapidly expanding footprint, it is one of the most accessible international fashion brands in the country with the highest number of stores outside the U.K.

Our business started as a Penny Bazaar in Leeds back in 1884.Today, M&S is a leading British retailer bringing quality clothing and accessories as well as great value food, to millions of customers around the world.

Full – Line Stores: Our full-line stores feature clothing range for the whole family along with the Lingerie and Beauty range. Our Menswear, Womenswear and Kidswear collections offer contemporary high-quality clothing.

Our philosophy is to 'Serve, Sell & Create Magic'. We aim to enhance the confidence of our customers when it comes to dressing. Our in-store stylists across select stores offer expert style advice and act as ideal fashion partners to help customers rethink their style, overcome their style dilemmas and bring more versatility to their wardrobes.

Lingerie & Beauty (L&B) Stores: Marks & Spencer launched its first standalone Marks & Spencer Lingerie store in May 2014. Aimed to present M&S’ exceptional quality, stylish lingerie and edited beauty in a more intimate environment, these stores present a curated collection for every day essentials and special occasions. Our specially trained customer assistants help customers get the best bra fit.

Our Culture: Ours is an open and inclusive organization that thrives on the power of listening and empowerment. We promote a culture of continuous learning & growth. Our robust Health & Well-being Programme and people-friendly policies have been designed to enable colleagues to be at their best, both at work as well as in their personal lives. Our people feel a strong connect with the organization and a sense of pride in being associated with the brand.

The M&S Way: Our vibrant culture stands strong on four behaviours. These behaviours define who we are and how we work together to make M&S better, every day. Together, they form ‘The M&S Way’:

- Talk straight
- All in for the customer
- Own it and get it done
- Make every penny count

Careers

Working with us

A rapidly expanding company, a high-performance culture guided by core behaviours

Quality products and first-class customer service have always been the hallmarks of M&S. As we are expanding our presence in India, there will be many new opportunities for those who are aspirational about creating a rewarding career in Retail. We are constantly evolving and our transformation is making us more relevant and responsive to our customers. We’re setting bolder goals and empowering our people to achieve them. This is a great time to come on board.

Life at M&S is about waking up every day with a new enthusiasm to do more, to chase your dreams and celebrate work. Be a part of a high-performance culture that thrives on learning and growth, where fresh perspectives, ideas and opinions are valued, where balance and flexibility enable you to live a holistic life and a place where you will be empowered to do your best every day. Come, experience the brand and be a part of a winning team.

Learning & Growth: An environment where people are encouraged to explore their skills and progress in their careers constantly.

Listening: We respect the fact that every voice is important to not only listen to but also to act upon. Our listening culture plays an important role in fostering an inclusive environment.

Balance: For us, enabling people to find the right balance between work and personal life is an important step towards creating a high - performance culture. We want our people to be their best both at work and in their personal lives too. Our people-friendly policies promote work-life balance.

Empowerment: Our people are empowered to ideate, innovate, explore new solutions and think out of the box.

Brand Power: Being a part of M&S, our people are exposed to a rich heritage of over 130 years of retail experience combined with over two decades of success in India.

More about our culture:

Diversity is an integral part of our culture. We are committed to an active Equal Opportunities Policy. This not only covers our recruitment and selection procedures, but runs right through learning and development, appraisal, and promotion opportunities. We have cultivated an environment free from discrimination, harassment and victimisation. At M&S, everyone can achieve their full potential, regardless of gender, sexual orientation, marital status, race, colour, nationality, hours of work, religious or political beliefs, disability and/or age.

Awards and Recognitions: We have been recognised as a ‘Great Place to Work®’ nine times and our colleagues have won multiple awards in Customer Service Excellence at the TRRAIN (Trust for Retailers & Retail Associates of India) awards.

Sustainability: We believe that as an organisation, we have a role to play in creating a better world. We continuously listen to our local community partners, our customers and our employees, to understand their needs and help them address / contribute to issues such as unemployment, environmental hazards and their health and well-being. Plan A is our eco-ethical programme addressing today’s and tomorrow’s sustainable retail challenges by involving our people to contribute in different ways. Plan A stands on three pillars – Nourishing our well-being, Caring for the planet and Transforming lives and communities. Plan A is an integral part of how we do business to create a sustainable future.

Covid-19 Information for our Customers

General Information

  • Throughout our history M&S, our customers, and the communities we serve have faced challenges big and small and come through them all by supporting each other and working together.
  • Now, as ever, the entire M&S team - across our stores, our support centres, our warehouses and in our supply chain - is working tirelessly to deliver for our customers. We'd like to say a huge thank you to all our colleagues for their dedication, and also to you, our customers, for your loyalty and understanding during these exceptional times.
  • However events unfold, M&S is here to help and we have already put in place new measures to support our customers and colleagues.
  • Please keep visiting this page for the latest information.
  • Due to the current Covid-19 situation, our Delivery & Return timelines may get impacted. We are doing our best to make sure your orders reach you as soon as possible.
    As per Government of Maharashtra Order dated 31st May 2020, Exchange & Return will not be permitted in any stores within the state.
  • All in this together

Delivery

  • We are working hard to mitigate delays as much as possible and ask that you please bear with us during this time.
  • You may also find that certain delivery routes may be temporarily unavailable.
  • Contact-free delivery is provided as standard for all online orders - the delivery will not require signatures, ensuring no hand-to-hand contact.

Contact us

How can I contact you?

By emailcare.india@marks-and-spencer.com

By telephone: +91 80 10 621 621; we are open Mon-Fri 08:00 am to 08:00 pm, excluding gazetted holidays.

By post:
Corporate Office: Marks and Spencer Reliance India Private Limited, Ground Floor, Infinity Tower - "C", DLF Cyber City, Phase -II, Gurugram (Haryana) – 122002, India
Registered Office: Marks and Spencer Reliance India Private Limited, 4th Floor, Court House, Dhobi Talao, Lokmanya Tilak Marg, Mumbai- 400 002, India

For information on how to return items please click here

Grievance Officer

We aim to resolve all complaints at the first point of contact - our customer service centre . In case you still may have any grievances with respect to the information shared by you with Marks & Spencer hereunder and its treatment, may be directed by you to the Grievance Officer of Marks & Spencer Mr. Ankur Vashisht at grievance.officer@marks-and-spencer.com or at the below mentioned coordinates:

Postal Address: C/O Marks and Spencer Reliance India Private Limited, Ground Floor, Infinity Tower - "C", DLF Cyber City, Phase -II, Gurugram (Haryana) – 122002, India

Phone: 0124-4574600

Timings: Monday to Friday: 9:00 am – 6:00 pm

 

 

My Account Details

I’ve forgotten my password. What shall I do?

  • Click on "Login" at top of the page
  • Enter your email ID or mobile number and Click "Continue"
  • Click on "Login with OTP" and Enter OTP
  • Click on "Set new password"

How do I create an account?

For Website:

  • Please click here to create an account
  • Or,
  • Click ‘Login’ at the top of the website or via the mobile menu on the left

For App:

  • Click on Profile icon at the bottom of the app screen
  • Alternatively Click on More icon at the bottom of the screen and tap on Sign In
  • Enter your mobile number or email ID and click on ‘Continue’
  • Enter your personal details and click on ‘Login with OTP’ or ‘Send OTP’ at the bottom of the page
  • Enter OTP received on your mobile number
  • Click on ‘Start Shopping’ to continue

How can I keep my account details safe?

Click here for our privacy policy

If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition, we recommend that you take the following security measures to enhance your online safety:

  • Keep your account passwords private. Remember, anybody who knows your password may access your account.
  • When creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this by going to ‘My Account’ and clicking ‘Change name, email or password’.
  • Avoid using the same password for multiple online accounts.

I cannot sign in my account even though I am an existing customer. What shall I do?

Account details registered on the UK website cannot be carried over to India site. However setting up a new account is easy and fast, click here to create your new account. If you already set up an account on this website and forgot your password, please select 'forgotten password' link and enter your e-mail address. You will then receive an e-mail with a password reset link. Please access the link to reset your password. 

How do I add a credit card to my account?

  • Currently no payment details can be stored on your account.

How do I delete a credit/debit card from my account?

  • Currently no payment details can be stored on your account.

My Personal Details

How can I add an address to my account?

For website:

  • You’ll need to enter your address during checkout which will be saved for future transactions
  • You can go to "My account" section and "Add new" address under "Address Book" section
  • You can go to "My account" section and click "View All" under Address Book section and click on "Add New"

For App:

  • You’ll need to enter your address during checkout which will be saved for future transactions
  • Tap on "More" at the bottom of your screen, Tap on "My Account" and select "Address" from the new screen and tap on "Add New Address"

How can I change my email address?

  • Sign in to your account.
  • Click on ‘My account’ at the top of your page.
  • Click on ‘Change’ under ‘Profile’ on the ‘My Account’ page.
  • Type your new email address in the appropriate space and confirm it.
  • Click ‘Save and continue’ at the bottom of the page.

This will be your correspondence email address, while your login credentials remain the same as earlier.

How can I change the name on my account?

  • Sign in to your account.
  • Click on ‘My account’ at the top of your page.
  • Click on ‘Change’ in ‘Profile’ section on the ‘My Account’ page.
  • Change your name and click ‘Save’.

How can I change my password?

  • Click on "Login" at top of the page
  • Enter your email ID or mobile number and Click "Continue"
  • Click on "Login with OTP" and Enter OTP
  • Click on "Set new password"

Are my credit or debit card details saved in my account?

Currently no payment details can be stored on your account.

Is my personal data safe if I create an account?

We ensure your personal data is kept safe. For more information as to how we keep your personal data safe, please read our Privacy Policy.

How can I unsubscribe from email newsletters?

All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter.

Offers and promotions

What is the T&C for Women’s Day Offer?

  • Applicable on all Womenswear, Lingerie & Beauty products Only
  • 10% off on cart value 5000 To 9999 & 15% off on cart value 10000 and above
  • Valid from 4th March 2022 – 8th March 2022
  • Return Period will be mentioned while selecting the size on product page
  • Return of all ‘Returnable Product’ is possible resulting in partial refunds. The amount of discount offered will be distributed proportionally amongst the products while calculating refund amount

What is the T&C for End of Season Sale?

  • Applicable on SALE items only
  • Return Period will be mentioned while selecting the Size on Product Page
  • Return amount would be on basis of paid price after discount
  • Limited Period Offer

What is the T&C for Buy 1 Get 2nd at Half Price on Women’s Bottomwear Offer?

  • Applicable on Selected items only
  • Select any 2 items from this catalogue and the least priced item will be half priced
  • Return Period will be mentioned while selecting the size on product page
  • Return of all ‘Returnable Product’ is possible resulting in partial refunds. The amount of discount offered will be distributed proportionally amongst the products while calculating refund amount
  • Limited period offer

What is the T&C for 3 for 2 – Men’s Formalwear Offer?

  • Applicable on Selected items only
  • Select any 3 items from this catalogue and the least priced item will be free
  • Return Period will be mentioned while selecting the size on product page
  • Return of all ‘Returnable Product’ is possible resulting in partial refunds. The amount of discount offered will be distributed proportionally amongst the products while calculating refund amount. e.g. If you buy 3 items for Rs. 799, Rs. 799 and Rs. 499 each and make the return for the item worth Rs. 799, then corresponding refund will be of Rs. 609, while that of the item worth Rs. 499 will be of Rs. 380 since the amount of product offered for free will be distributed proportionally
  • Limited period offer only

What is the T&C for 3 for 2 for SALE items?

  • Applicable on SALE items only
  • Select any 3 items from this catalogue and the least priced item will be free
  • Return Period will be mentioned while selecting the size on product page
  • Return of all ‘Returnable Product’ is possible resulting in partial refunds. The amount of discount offered will be distributed proportionally amongst the products while calculating refund amount. e.g. If you buy 3 items for Rs. 799, Rs. 799 and Rs. 499 each and make the return for the item worth Rs. 799, then corresponding refund will be of Rs. 609, while that of the item worth Rs. 499 will be of Rs. 380 since the amount of product offered for free will be distributed proportionally
  • Limited period offer only

What is the T&C for Flat 50% Off Sale?

  • Applicable on SALE items only
  • Return period will be mentioned while selecting the Size on Product Page
  • Return amount would be on basis of paid price after discount
  • Limited Period Offer

What is the T&C for Treggings BOGO?

  • Applicable on Full Price items only for selected styles of Treggings
  • Select any 2 items from this catalogue and the least priced item will be free
  • Return period will be mentioned while selecting the size on product page
  • Return amount would be on basis of paid price after discount
  • Limited Period Offer

What is the T&C for Flat 40% on Suits?

  • Applicable on Full Price items only for selected styles of Jackets and Trousers
  • Select 1 Jacket along with 1 Trouser from this catalogue and get Flat 40% off on both styles
  • Not applicable on selection of either 2 Jackets only nor 2 Trouser, has to be a combination of both Jackets and Trouser
  • Return period will be mentioned while selecting the size on product page
  • Return amount would be on basis of paid price after discount
  • Limited Period Offer

What is the T&C for “BLACK FRIDAY” Flat 20% off?

  • Flat 20% off applicable only on selected Full price styles
  • Return Period will be mentioned while selecting the size on product page
  • Return criteria for styles applicable as per return policy
  • Limited period offer only

What is the T&C for 4 for 3 - Beauty?

  • Applicable only for ‘Beauty’ catalogue.
  • Select any 4 items from this catalogue and the least priced item will be free
  • All Beauty products are non - returnable as per policy

What is the T&C for Festive Treats ?

Festive Treat Voucher Issuance

  • The Festive Treat voucher (“Voucher”) of ₹750, ₹1500, 33% & 35% off will be issued on minimum billing of ₹3499, ₹6499, ₹9499 & ₹12990 respectively.
  • If the customer has made an eligible transaction on marksandspencer.in for the issuance of the Voucher. The voucher will be issued only after full delivery of the order.
  • Marks & Spencer Reliance India Private Limited is not responsible if the voucher is lost, stolen, mutilated or for any unauthorised use of a Voucher. No replacement or compensation is permissible for a lost/damaged/misused Voucher.

Festive Treat Voucher Redemption

  • The Festive Treat voucher (“Voucher”) is applicable on purchase of full price merchandise only. The Voucher cannot be redeemed on discounted products.
  • The Voucher of ₹750, ₹1500, 33% & 35% off will be redeemable on minimum billing of ₹2500, ₹4500, ₹5000 & ₹6000 respectively. The max amount of discount applicable on 33% off & 35% off voucher will be up to ₹3000 & ₹5000 respectively.
  • The Voucher can be redeemed during the offer validity period from 7th November 2021 to 9th January 2022 (23:59 Hrs. IST)
  • The Voucher can be only redeemed at any Marks & Spencer Stores in India or on the M&S India website: https://www.marksandspencer.in/.
  • The Voucher cannot be redeemed at Delhi Airport Store.
  • We do not guarantee the availability of a product, choice of colour or size.
  • The Voucher can be redeemed only once and no partial redemption is allowed. This Voucher is only good for a single transaction; any remaining amount is not exchangeable with cash or another voucher and will be automatically forfeited.
  • Customers can only redeem one Voucher per invoice.
  • This promotion is not valid on the purchase of M&S Gift Cards.
  • The maximum discount available to a customer on the use of a Voucher is capped.
  • Multiple Vouchers cannot be clubbed together during redemption. The Voucher cannot be clubbed with any other ongoing promotions/vouchers.
  • If the Voucher is redeemed and customer returns the products purchased in the transaction (whether fully or partially), the voucher cannot be re-used or re-issued for the return transactions.
  • The Voucher should be shown to the store cashier at the time of billing to avail of the benefit. Any person in possession of the Voucher is will be deemed to be the beneficiary. Tampered or defaced vouchers shall be considered invalid and shall not be accepted for redemption.
  • Marks & Spencer Reliance India Private Limited is not responsible if the voucher is lost, stolen, mutilated or for any unauthorised use of a Voucher. No replacement or compensation is permissible for a lost/damaged/misused Voucher.
  • A Voucher once issued cannot be revalidated upon expiry, redemption or upon cancellation for any reason.
  • Any disputes arising out of or in respect of the voucher shall be submitted to the exclusive jurisdiction of the competent courts of in Delhi. The terms and conditions hereof shall be interpreted in accordance with the laws of India.
  • Marks & Spencer Reliance India Private Limited reserves the right to alter any / all the terms and conditions of the Voucher any time without prior notice and shall have the sole and absolute right to rescind, withdraw or amend the Voucher at any time. Marks & Spencer Reliance India Private Limited will not be liable for any loss or damage resulting from such withdrawal, cancellation or variation.

What is the T&C for 3 for 2 – Selected Kidswear?

  • Applicable only for selected catalogue of Kidswear.
  • Select any 3 items from this catalogue and the least priced item will be for free. Discount will be shown at checkout.
  • Return Period will be mentioned while selecting the Size on Product Page.
  • Return of all ‘Returnable Product’ is possible resulting in partial refunds. The amount of discount offered will be distributed proportionally amongst the products while calculating refund amount. e.g. If you buy 3 items for Rs. 799, Rs. 799 and Rs. 499 each and make the return for the item worth Rs. 799, then corresponding refund will be of Rs. 609, while that of the item worth Rs. 499 will be of Rs. 380 since the amount of product offered for free will be distributed proportionally.

What is the T&C for Jeggings BOGO?

  • Applicable on Full Price items only for selected styles of Jeggings
  • Select any 2 items from this catalogue and the least priced item will be free
  • Return period will be mentioned while selecting the size on product page
  • Return amount would be on basis of paid price after discount
  • Limited Period Offer

What is the T&C for Flat 50 BOGO?

  • Applicable on SALE items only
  • Select any 2 items from this catalogue and the least priced item will be free
  • Return period will be mentioned while selecting the size on product page
  • Return amount would be on basis of paid price after discount
  • Limited Period Offer

What is the T&C for Buy 1 Get 2nd at Half Price Offer?

  • Applicable on SALE items only
  • Select any 2 items from this catalogue and the least priced item will be half priced
  • Return Period will be mentioned while selecting the Size on Product Page
  • Return of all ‘Returnable Product’ is possible resulting in partial refunds. The amount of discount offered will be distributed proportionally amongst the products while calculating refund amount
  • Limited Period Offer

What is the T&C for M&S Offer for Visa?

  • Offer applicable on VISA debit and credit cards only
  • Customer can avail of the offer one time only during the promotion period
  • This Offer cannot be clubbed with any other Bank offer or any other ongoing offer.
  • Offer valid only on M&S India website and App
  • The offer is not transferable, non-negotiable and cannot be en-cashed.
  • In case of all matters relating to the offer, including any dispute or discrepancy relating to the offer or eligibility of any Cardholder, M&S decision shall be final and binding on the customer in all respects.
  • M&S retain the right to change or discontinue the Offer at any time during the Promotion Period.
  • Any person taking advantage of this offer shall be deemed to have read, understood and accepted these terms and conditions.

How do I apply a promotional code to my order?

 

  • Go to your cart.
  • Type the promotional code into the ‘Enter promotion code’ and click ‘Apply’.
  • Your discount should appear in the order summary box and the estimated total should change.

Why is my promotional code not working?

If your promotion code is valid, it should appear as a discount in the order summary in your cart. To check your cart, please click on ‘Cart’ at the top right corner of the homepage.

If your promotional discount isn’t showing, please follow these steps:

  • Our promotional codes have expiry dates, so ensure it has not expired.
  • Read the terms and conditions for the promotion code. The products you want might not be eligible and some codes or offers can’t be used with others.
  • Check you’ve entered the code correctly, ensuring there are no empty spaces.
  • Check if the code has any capitals and double-check O vs 0, l vs I etc. If you can, copy and paste it into the ‘Enter promotion code’ box.

If you’re still unsure why your code isn’t working, please contact us. Click here for our contact details.

 

What is the T&C for vouchers/promos on the site?

What is the T&C for welcome voucher?

Coupon Code – NEW

  • Shop for Rs 3000 and get Rs 1000 off.
  • Valid till 31st May 2020.
  • Valid on only one purchase.
  • This voucher cannot be clubbed with any other offer.

What is the T&C for registration coupon?

Coupon Code – FIRST

  • Rs 1000 off on minimum purchase of Rs 3000.
  • Applicable on your first online purchase and one time use only.
  • Valid for 7 days from the date of customer registration.
  • This voucher cannot be clubbed with any other offer.

What is the T&C for 3 for 2 for kids?

  • Applicable only on selected catalogue.
  • Select any 2 items from these catalogues and the least priced item will be for half price
  • Return Period will be mentioned while selecting the size on product page
  • Return of one/two product is possible resulting in partial refunds. E.g. If you buy 2 items for Rs. 1499 and Rs. 999 each and make the return for the item worth Rs. 1499, then corresponding refund will be of Rs. 1250, while that of the item worth Rs. 999 will be of Rs. 750
  • Can be combined with all Buy one Get second on half price in - Womenswear, Menswear, Lingerie & Kidswear.
  • Limited period offer

What is the T&C for buy one get second on half price ?

  • Applicable only on selected catalogue.
  • Select any 2 items from this catalogue and the least priced item will be for half price
  • Return Period will be mentioned while selecting the size on product page
  • Return of one/two product is possible resulting in partial refunds. E.g. If you buy 2 items for Rs. 1499 and Rs. 999 each and make the return for the item worth Rs. 1499, then corresponding refund will be of Rs. 1250, while that of the item worth Rs. 999 will be of Rs. 750

What is the T&C for buy one get one ?

  • Applicable only for ‘Offer David Gandy ’ Menswear catalogue.
  • Select any 2 items from these catalogues and the least priced item will be free
  • Return Period will be mentioned while selecting the size on product page
  • Return of one/two product is possible resulting in partial refunds. E.g. If you buy 2 items for Rs. 1499 and Rs. 999 each and make the return for the item worth Rs. 1499, then corresponding refund will be of Rs. 999, while that of the item worth Rs. 999 will be of Rs. 499
  • Cannot be combined with any other offer
  • Offer Valid till 29th Aug 2020

What is the T&C for loyalty program?

- The programme is valid in India only.

- The M&S Loyalty Program Membership is open only for M&S India customers only.

- Your enrolment in the M&S Loyalty Program is by invitation, based on the eligibility criteria decided by Marks & Spencer Reliance India Pvt. Ltd. from time to time.

- Notwithstanding the above, only individuals aged 18 years or above are eligible to become members of M&S Loyalty Program.

- By clicking the Loyalty consent box, you agree that you have read these terms & conditions that governed Marks & Spencer Reliance India Pvt. Ltd. and that you accept them.

- The validity of your membership is at the sole discretion of Marks & Spencer Reliance India Pvt. Ltd.

- The membership remains at all times the property of Marks & Spencer Reliance India Pvt. Ltd., who reserves the right at any time in its absolute discretion to revoke the membership.

- Whenever you use your registered mobile number in order to obtain or utilize any of the benefits, facilities or arrangements offered or available as a result of your membership of M&S Loyalty Program, Marks & Spencer Reliance India Pvt. Ltd. will not be liable for any costs, charges, claims or liabilities of whatever nature arising from use of such benefits, facilities or arrangements.

- Some of the facilities and benefits offered to you as a member of M&S Loyalty Program are provided by organisations that Marks & Spencer Reliance India Pvt. Ltd. has made arrangements with, but over which it has no control. Marks & Spencer Reliance India Pvt. Ltd. does not guarantee or warrant that such benefits and facilities will be available, nor will it be liable for any loss or damage arising from the provision, or non-provision, whether in whole or in part of any such benefits or facilities. However, in the event of any problems you face in availing such benefits or facilities; you are requested to inform us immediately.

- Misuse of M&S Loyalty Program benefits may result in termination of M&S Loyalty membership or withdrawal of benefits at the sole discretion of Marks & Spencer Reliance India Pvt. Ltd.

- M&S Loyalty membership can be revoked or refused if a M&S Loyalty/customer is involved in any act of fraud, shoplifting, cheating with or without cause and without notice.

- No two offers or discounts can be clubbed together unless specified otherwise.

- M&S loyalty Program membership is for individuals only - it is not a corporate card/corporate membership.

- You’ll start earning loyalty points on your second transaction onwards which would be a day after enrolling to M&S loyalty program.

- Your transactions will qualify for inclusion in M&S Loyalty Program rewards scheme- A.) On providing your registered mobile number at the time of bill payment at designated outlets. B.) Registering & login in to marksandspencer.in with your already registered mobile number. C.) Registering & login in to marksandspencer.in with your valid mobile number if you’re not already registered in M&S Loyalty Program. Any transaction you make which does not fulfill this criteria, points for that particular transaction will not be credited to your account.

- You’ll earn loyalty points a day after A.) A successful purchase from designated outlets B.) Successful delivery of your order in case you place an online order from marksandspencer.in

- Marks & Spencer Reliance India Pvt. Ltd. reserves the right to withdraw, cancel, vary or in any way change, at any time without notice, the scheme or any facility or benefit previously offered or expressed as available to you as a member of M&S Loyalty Program. Marks & Spencer Reliance India Pvt. Ltd. will not be liable for any loss or damage resulting from such withdrawal, cancellation or variation.

- Marks & Spencer Reliance India Pvt. Ltd. will maintain and update in electronic form, data that is provided by you at the time of enrolment or through subsequent contact. Marks & Spencer Reliance India Pvt. Ltd. reserves the right to supply these data to agencies or organizations for the provision of member services, facilities and benefits. However, whatever data will be shared will only be specific to the requirements/ needs of third party services provided to us for carrying out the transaction covered under the scope of these Terms and Conditions.

Marks & Spencer Reliance India Pvt. Ltd. will maintain reasonable standards of Data Protection services for protecting your privacy and the data so collected herein.

- Notices, mailed communication, Electronic Mail and SMS sent by Marks & Spencer Reliance India Pvt. Ltd. to you will be deemed to have been received if posted to your mailing address, Email address and your registered mobile number. Marks & Spencer Reliance India Pvt. Ltd. will not be responsible for late, lost or misdirected mail.

- In the event of conflict between these terms and conditions and changes that have been or made in order to comply with local laws and regulations, the terms and conditions so changed will prevail. If local laws prohibit the provision of any benefits or facility, such benefits or facility will be deemed to be withdrawn.

- The mobile number provided will be used to generate your online Marks & Spencer a/c for access of benefits on www.marksandspencer.in and the Marks & Spencer India mobile app. A password will be generated and shared on the said id subject to verification. M&S Loyalty Program membership number can be linked to only one mobile number, therefore in case the said mobile number is already registered with us and is linked to the same or some other account then a new account and password will not be generated. For any queries please contact our customer care.

- Marks & Spencer Reliance India Pvt. Ltd. reserves the right to refuse M&S Loyalty membership to an applicant without assigning any reason whatsoever.

- The terms and conditions would be subject to the Laws of India as applicable from time to time. In case of any disputes between member and Marks & Spencer Reliance India Pvt. Ltd., the final decision will rest with Marks & Spencer Reliance India Pvt. Ltd.'s Customer Relationship Management Team and will be binding upon the member.

- By enrolling in the M&S Loyalty Program, you agree and provide your explicit consent that you wish to receive communication from Marks & Spencer Reliance India Pvt. Ltd. and its programme partners on offers and programmes through email, SMS, post or other forms of media. In case you do not wish to receive such communication you will inform the company about the same by contacting customer care.

- Marks & Spencer Reliance India Pvt. Ltd. will endeavour to ensure the availability and the quality of services provided by Program but will not be liable for any loss or damage arising from the failure by Program Partners to provide services or for any reason whatsoever.

- Reward Points earned are of the same value, irrespective of whether purchase is paid for by Cash or Credit/Debit cards or Loyalty Points in stores or on www.marksandspencer.in

- Marks & Spencer Reliance India Pvt. Ltd. reserves the right to change the method of calculation of Reward Points accrued on M&S Loyalty purchases at any point of time to reflect changing market conditions without any notice.

- M&S and Marks & Spencer means the same.

M&S Loyalty Program Structure

For Club Member

  • Loyalty Points* (Per Rs 100 spent) – 1%
  • Welcome Voucher – Rs. 500
  • Upgrade Voucher (redeemable in stores only) - NA
  • Birthday / Anniversary / Kid Birthday day Discount – 10%

For Premium Member Benefits

  • Spend in last 12 months - 15,000
  • Loyalty Points* (Per Rs 100 spent) - 2%
  • Welcome Voucher - Rs. 500
  • Upgrade Voucher (redeemable in stores only) - Rs 1,000 off on Rs 4,000
  • Birthday / Anniversary / Kid Birthday day Discount - 15%

For Elite Club Member

  • Spend in last 12 months - 65,000
  • Loyalty Points* (Per Rs 100 spent) - 3%
  • Welcome Voucher - Rs. 500
  • Upgrade Voucher (redeemable in stores only) - Rs 3,000 off on Rs 12,000
  • Birthday / Anniversary / Kid Birthday day Discount - 20%

*No Point on enrolment and reduced priced merchandise

 

Point Earn, Redemption and Validity

  • Point earn rates will vary by the tier of the customers. 1 Point value is 1 Rupees
  • Earned points are credited to the member in 24 hours.
  • Members are not eligible to earn points on the day of enrolment
  • Members are not eligible to earn points on reduced priced merchandize purchase.
  • Points will be given on transaction having any payment medium.
  • Points will only be earned on the final amount paid by the customers
  • Points will not be earned when Gift Card is purchased.
  • Points will be earned when some-one uses Gift Card as payment for the Full Price bill.
  • Customer will start earning loyalty points basis the new tier only from the next transaction day of enrollment/upgrade on A.) A successful purchase from designated outlets B.) Successful delivery of your order in case you place an online order from marksandspencer.in
  • In case of return transaction equivalent points earned during purchase transaction will be taken back/ debited from the member point balance.
  • Points earned on the same day cannot be redeemed since points are awarded in 24 hours.
  • Points redemption follow FIFO (First in and first out) principle i.e. during redemption member oldest points earn will be redeemed
  • There is no minimum point balance threshold for redemption
  • Points cannot be redeemed against cash
  • Points earn on every transaction will be valid for 12 months from earn date in case if points are not redeemed

Tier – Upgrade/Downgrade

  • Tier upgrades are processed daily on a rolling 12-month revenue basis including the Reduced Price sales also.
  • EG- If a customer has done 10K purchase within last 1 year and he makes another transaction of 10K today in reduced price merchandise then he will be upgraded to Premier Tier but no points will be allocated in 10K reduced price purchase.
  • Tier downgrades are also processed daily however a member who has achieved either premier or elite will continue to enjoy benefit of that tier for at least 12 months before being considered for tier downgrade
  • Post 12-month completion in either premier or elite, last 12 month rolling revenue will be considered to define the new tier of the member.

Welcome/Upgrade Voucher

  • Welcome voucher of Rs 500 OFF is given at the time of member enrolment irrespective of transaction value and its validity is 90 days
  • Upgrade Vouchers
    • Club to Premiere : Rs 1000 on spend Rs 4000
    • Premiere to elite : Rs 3000 on spend of Rs 12000
  • Welcome/Upgrade voucher cannot be redeemed on the same day of enrollment
  • Welcome/Upgrade voucher cannot be redeemed against reduced priced merchandise
  • If a customer directly enrols for Premier or Elite tier, both Welcome voucher and upgrade voucher will be issued to the customer
  • An Upgrade voucher will be issued only once in the customer lifetime. If a customer was downgraded from Premier/Elite tier and he again reaches his previous tier after making another transaction, he/she will be not be eligible for an upgrade voucher.
  • Upgrade voucher are not available for redemption on www.marksandspencer.in

Birthday, Anniversary and Kids Birthday Discount

  • M&S Loyalty Member is eligible to avail birthday and anniversary discount within 7 days before the birthday or anniversary date of the customers in one invoice only.
  • Birthday and anniversary discount can be availed against reduced price merchandize also
  • Kids Birthday Discount is valid on Kids Items only.
  • The customer can avail Kids birthday discount only for 0-14 year old kids.
  • Birthday, Anniversary and Kids Birthday cannot be combined in same invoice.

What is the T&C for SALE offer of 1000 off on 5000?

  • Applicable on SALE items only
  • Shop for Rs 5000 and get Rs 1000 off
  • Valid from 23rd July 2020 – 5th August 2020
  • Return Period will be mentioned while selecting the size on product page
  • Return of all ‘Returnable Product’ is possible resulting in partial refunds. The amount of discount offered will be distributed proportionally amongst the products while calculating refund amount

What is the T&C for 3 for 2 for SALE items?

  • Applicable on SALE items only
  • Select any 3 items from this catalogue and the least priced item will be free
  • Return Period will be mentioned while selecting the size on product page
  • Return of all ‘Returnable Product’ is possible resulting in partial refunds. The amount of discount offered will be distributed proportionally amongst the products while calculating refund amount. e.g. If you buy 3 items for Rs. 799, Rs. 799 and Rs. 499 each and make the return for the item worth Rs. 799, then corresponding refund will be of Rs. 609, while that of the item worth Rs. 499 will be of Rs. 380 since the amount of product offered for free will be distributed proportionally
  • Limited period offer only

What is the T&C for Buy 1 Get 1 for SALE items?

  • Applicable on SALE items only
  • Select any 2 items from this catalogue and the least priced item will be free
  • Return Period will be mentioned while selecting the size on product page
  • Return of all ‘Returnable Product’ is possible resulting in partial refunds. The amount of discount offered will be distributed proportionally amongst the products while calculating refund amount. e.g. If you buy 2 items for Rs. 799, and Rs. 499 each and make the return for the item worth Rs. 799, then corresponding refund will be of Rs. 399, while that of the item worth Rs. 499 will be of Rs. 299 since the amount of product offered for free will be distributed proportionally
  • Limited period offer only

What is the T&C for 3 for 2 - Jeggings?

  • Applicable only for ‘Jeggings’ catalogue.
  • Select any 3 items from this catalogue and the least priced item will be for half price
  • Return Period will be mentioned while selecting the size on product page
  • Return of all ‘Returnable Product’ is possible resulting in partial refunds. The amount of discount offered will be distributed proportionally amongst the products while calculating refund amount. e.g. If you buy 3 items for Rs. 799, Rs. 799 and Rs. 499 each and make the return for the item worth Rs. 799, then corresponding refund will be of Rs. 609, while that of the item worth Rs. 499 will be of Rs. 380 since the amount of product offered for free will be distributed proportionally

What is the T&C for CRM Vouchers?

  • The Exclusive CRM voucher (“Voucher”) is applicable on purchase of full price merchandise only. The Voucher cannot be redeemed on discounted products.
  • The Voucher can be redeemed during the offer validity period from 10th September 2020 to 4th October 2020 (23:59 Hrs. IST)
  • The Voucher can be only redeemed at any Marks & Spencer Stores in India (for list refer to www.marksandspencer.in/store) or on the M&S India website: www.marksandspencer.in/.
  • The orders of any product is subject to availability. We do not guarantee the availability of a product, choice of colour or size.
  • The Voucher can be redeemed only once and no partial redemption is allowed. This Voucher is only good for a single transaction; any remaining amount is not exchangeable with cash or another voucher and will be automatically forfeited.
  • Customers can only redeem one Voucher per invoice.
  • The maximum discount available to a customer on the use of a Voucher is capped at Rs.5000.
  • Multiple Vouchers cannot be clubbed together during redemption. The Voucher cannot be clubbed with any other ongoing promotions/vouchers.
  • If the Voucher is redeemed and customer returns the products purchased in the transaction (whether fully or partially), the voucher cannot be re-used or re-issued for the return transactions.
  • The Voucher should be shown to the store cashier at the time of billing to avail of the benefit. Any person in possession of the Voucher is will be deemed to be the beneficiary.
  • Marks & Spencer Reliance India Private Limited is not responsible if the voucher is lost, stolen, mutilated or for any unauthorised use of a Voucher. No replacement or compensation is permissible for a lost/damaged/misused Voucher.
  • A Voucher once issued cannot be revalidated upon expiry, redemption or upon cancellation for any reason.
  • Any disputes arising out of or in respect of the voucher shall be submitted to the exclusive jurisdiction of the competent courts of in Delhi. The terms and conditions hereof shall be interpreted in accordance with the laws of India.
  • Marks & Spencer Reliance India Private Limited reserves the right to alter any / all the terms and conditions of the Voucher any time without prior notice and shall have the sole and absolute right to rescind, withdraw or amend the Voucher at any time. Marks & Spencer Reliance India Private Limited will not be liable for any loss or damage resulting from such withdrawal, cancellation or variation.

What is the T&C for Winterwear - Offer ?

  • Applicable only on select merchandise
  • Get 25% off
  • Return Period will be mentioned while selecting the size on product page
  • Return amount applicable as per paid amount on invoice
  • No Promo Code required
  • Limited period offer

What is the T&C for “MAGICAL DAYS” Flat 25 % off?

  • Applicable only for selected styles
  • Flat 25 % off on selected styles
  • Return Period will be mentioned while selecting the size on product page
  • Return amount would be on basis of paid price after discount
  • Limited period offer only

What is the T&C for “M&S Offer for HDFC” Promo?

  • Offer applicable on HDFC debit and credit cards only
  • Customer can avail of the offer one time only during the promotion period
  • This Offer cannot be clubbed with any other HDFC Bank offer or any other ongoing offer.
  • Offer valid only on M&S India website and App
  • The offer is not transferable, non-negotiable and cannot be en-cashed.
  • In case of all matters relating to the offer, including any dispute or discrepancy relating to the offer or eligibility of any Cardholder, M&S decision shall be final and binding on the customer in all respects.
  • M&S retain the right to change or discontinue the Offer at any time during the Promotion Period.
  • Any person taking advantage of this offer shall be deemed to have read, understood and accepted these terms and conditions.

What is the T&C for “M&S Offer for CITIBANK” Promo?

  • Offer applicable on Citibank debit and credit cards only
  • Customer can avail of the offer one time only during the promotion period
  • This Offer cannot be clubbed with any other Citibank Bank offer or any other ongoing offer.
  • Offer valid only on M&S India website and App
  • The offer is not transferable, non-negotiable and cannot be en-cashed.
  • In case of all matters relating to the offer, including any dispute or discrepancy relating to the offer or eligibility of any Cardholder, M&S decision shall be final and binding on the customer in all respects.
  • M&S retain the right to change or discontinue the Offer at any time during the Promotion Period.
  • Any person taking advantage of this offer shall be deemed to have read, understood and accepted these terms and conditions.

What is the T&C for “M&S Offer for INDUSIND” Promo?

  • Offer applicable on Indusind debit and credit cards only
  • Customer can avail of the offer one time only during the promotion period
  • This Offer cannot be clubbed with any other Indusind Bank offer or any other ongoing offer.
  • Offer valid only on M&S India website and App
  • The offer is not transferable, non-negotiable and cannot be en-cashed.
  • In case of all matters relating to the offer, including any dispute or discrepancy relating to the offer or eligibility of any Cardholder, M&S decision shall be final and binding on the customer in all respects.
  • M&S retain the right to change or discontinue the Offer at any time during the Promotion Period.
  • Any person taking advantage of this offer shall be deemed to have read, understood and accepted these terms and conditions.

What is the T&C for “M&S Offer for AU Bank” Promo?

  • Offer applicable on AU Bank debit and credit cards only
  • Customer can avail of the offer one time only during the promotion period
  • This Offer cannot be clubbed with any other AU Bank offer or any other ongoing offer.
  • Offer valid only on M&S India website and App
  • The offer is not transferable, non-negotiable and cannot be en-cashed.
  • In case of all matters relating to the offer, including any dispute or discrepancy relating to the offer or eligibility of any Cardholder, M&S decision shall be final and binding on the customer in all respects.
  • M&S retain the right to change or discontinue the Offer at any time during the Promotion Period.
  • Any person taking advantage of this offer shall be deemed to have read, understood and accepted these terms and conditions.

Payment

What payment methods do you accept?

We accept all credit/debit cards, net banking and wallets.

Can I pay using a gift card?

We currently do not accept payment by gift cards on this website. We will look to offer this in the future.

When will you take payment for my order?

If you used online payment method, payment will be authorised when you submit your order. For COD orders, you can make the payment in cash to the delivery person. 

Size Guide

Where can I find the size guides for your products?

There are links to the size guides on product pages. Additionally, you can also find the size guide here.

Return Policy

What is your return policy?

We offer a no questions asked return policy. Please note that merchandise can only be returned for refunds if it is unused with all price tags intact.

Return window details:

Return can be done within 35 days of delivery. The return can be done online from home, or at the nearest offline store. The refund will be processed according to original mode of payment as per details given below.

 

  • Card/ Wallet/ UPI/ Netbanking: Directly credited to the original source of payment
  • Cash on delivery: Refund will be initiated once we receive the bank account details from the customer
  • Loyalty Points refund will be made in the loyalty account

Exclusions from the return policy:

The following items are excluded from our return policy:

Masks, Beauty, Knickers, Knicker Packs, Swimwear, Shapewear, Toiletries, Jewellery, personalised items and/or any products with a broken seal. Some of the items may have their own terms and conditions which will be product specific.

Items on final reduction, priced at 590 or below, are non-returnable.

How can I contact you?

By emailcare.india@marks-and-spencer.com

By telephone: +9180106 21621; we are open Mon-Fri 08:00 am to 08:00 pm, excluding gazetted holidays.

By post:
Corporate Office: Marks and Spencer Reliance India Private Limited, Ground Floor, Infinity Tower - "C", DLF Cyber City, Phase -II, Gurugram (Haryana) – 122002, India
Registered Office: Marks and Spencer Reliance India Private Limited, 4th Floor, Court House, Dhobi Talao, Lokmanya Tilak Marg, Mumbai- 400 002, India

**Calls are charged at local rate from a land line.

When do I receive a refund?

You can directly visit the nearest M&S store to return the product. Please click here to find your nearest store.

Alternatively, you can place a return request online from My Account section. Our courier partner will pick up the product from you within 3 days and shall process the refund on completion of quality check. The pickup to refund processing takes around 7-10 days. We will also send a confirmation email to you on refund processing

My order is damaged. What should I do?

Please contact our Customer Services team so we can advise you on the next step to take. Please click here to find our contact details.

Delivery

How much is my delivery charge?

All orders with value more than Rs. 999, will be shipped free of cost. For any orders worth Rs. 999 or below, a nominal fee of Rs. 99 would be applied.

Do I get the delivery charges refunded?

  1. If the complete order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including the shipping cost, if paid online.
  2. If you have returned all the products in your order, you will be refunded the entire shipping charges. If you return the order partially, the shipping charges will not be refunded.

Is International delivery available?

No, currently international shipping is not available on M&S India website. 

Are there weight restrictions on deliveries that will affect the delivery charge?

No, currently there are no such weight restrictions on deliveries. 

Do I need to be at home to receive my order?

The delivery drivers can deliver your order when you are not at home. In that case, it will be picked up by a family member. 

What happens if my order gets lost in the post?

If you believe your parcel has been lost in the post, please contact our Customer Services team as soon as possible using these contact details. We will then investigate what has happened to your parcel.

Why is my order incomplete?

This could be because an item you’ve ordered has sold out before it could be sent to you. If any of the items in your order have sold out, we will inform you of this by email. Your order may also arrive in multiple parcels. Please allow us some extra time for the next parcel to arrive. If something is missing and you haven’t heard from us, please let us know so we can look into this further.
Click here to view our contact details.

When can I expect to receive my delivery?

You should receive your delivery within seven working days of placing your order.

Where the supply of your product(s) is delayed or prevented for reasons beyond our control, (for example, material shortages or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

I have tried to track my order but there is no information on the delivery courier’s site. What should I do?

The tracking information for your order will start to appear in My Accounts section the day after we send it to you. 

Loyalty Program

How can I join the M&S Club Loyalty Program?

It absolutely free and simple to join! Just download the M&S app or go to marksandspencer.in and Create Account. Simply validate your Mobile Number through OTP in My profile section to activate your Loyalty Account. After your first transaction you will be enrolled To the M&S Loyalty program.
Already have an account? Simply validate your Mobile Number through OTP in My profile section to activate your Loyalty Account.

Validity of Loyalty Points?

Points earned on every transaction will be valid for 12 months from the earned date (if not redeemed).

Can I add points from transactions I made prior to joining Loyalty program?

No, you will start earning points basis your loyalty tier only from 2nd transaction onwards post joining M&S Club Loyalty Program.

How many points are accumulated per transaction?

You’ll earn loyalty points a day after
A.) A successful purchase from M&S India Store.
B.) Successful delivery of your order in case of marksandspencer.in
Point earned rate will vary as per the tier of the customer. Points will be allocated basis the tier of the customer for every Rs.100 spend, on Full price products.

How points are linked to my ID. Is it through mobile number?

Yes, all loyalty benefits are linked to your Mobile Number.
Any full price transaction will qualify for inclusion in M&S Loyalty Program rewards scheme- A.) On providing your registered mobile number at the time of bill payment at designated outlets.
B.) Registering & login in to marksandspencer.in with your already registered Loyalty mobile number.
C.) Registering & login in to marksandspencer.in with your valid mobile number if you’re not already registered to the M&S Loyalty Program.
Any transaction which does not fulfill these criteria will not be eligible for Loyalty points.

How can I claim Birthday/ Anniversary discount?

Only M&S Loyalty Members can avail birthday / Anniversary discount during Birthday/Anniversary Month on one invoice only. M&S Loyalty Members can redeem the Birthday / Anniversary discount either in M&S India stores or at marksandspencer.in.

Will I get my loyalty points back if my order is cancelled or returned?

A. In case of cancelled transaction no points will be provided on purchase transaction.
B. If customer has used Loyalty points and cancelled the order later, the loyalty points will be credited back to the Customer’s loyalty account.
C. In case of return transaction equivalent points earned during purchase transaction will be taken back from the member point balance.
D. If customer has used Loyalty points and retuned the order later, the loyalty points will be credited back to the Customer’s loyalty account post successful completion of the return process.

Buy online, pick-up in store

What is click and collect?

“Click and Collect” is a newly introduced feature on our website through which you can order your favourite products online and collect them from a few select M&S Click and Collect stores.

 

How does it work?

When shopping online, select Click and Collect as an option while checking out to avail this service. As soon as your order is ready for pick-up in the chosen store, we will inform you by e-mail or SMS. In the e-mail, you will receive all the information related to your order.

Which stores can I select for my Click and Collect order?

You can check the list of stores while selecting the address details during checkout.

How can I change the collection store for my order?

Unfortunately, once you've placed your order we're unable to change your collection store.

What happens if I'm unable to collect my order from store?

You have seven (7) days to collect your order once they arrive at the store. If by the end of the seventh day you do not collect your order, we will cancel the order and refund the cost back onto your original method of payment.

Can I have items in my order delivered to different Click and Collect stores?

Products in one order can only be delivered to one Click and Collect store. The only way a shopper can pick up items from multiple Click and Collect stores is by placing separate orders.

How can I return my Click & Collect order?

You can only return it by handing over the products in unused condition with all tags intact in any of the M&S Stores. Here’s what you need to do:

  • Wrap your products in their original shipping packaging and bring them along with the invoice to any M&S Click & Collect stores.
  • Hand over your return - an authorised staff member will take your package.
  • After we check your returns, we'll process your refund. You’ll receive a refund to your original or you can also opt for a Credit Note instantly in store to be used in any store.

I haven’t received an e-mail or SMS to notify my order has arrived, what do I do?

It will take maximum 10 days for your order to reach your preferred Click & Collect Store.
If you haven't received an email or SMS even after this time, please contact us:-
By email: care.india@marks-and-spencer.com
By telephone: +91 8010 621 621; Open Mon-Fri 08:00 am to 08:00 pm and Sat 9:00 am to 05:00 pm

What time shall I pick up my order?

Once you have received your SMS or email-confirmation, you can head to your selected store any time for pick-up of your order keeping the store timings in mind as they vary from store to store.

What do I need to bring to collect my order?

You need to bring the SMS or email confirmation for your order. This can either be printed or on your smartphone or tablet.

We will also need to see a form of identification to make sure that we are giving your order to the right person. This needs to be either:

- Valid Aadhar Card or Pan Card.
- Valid driver's license or passport featuring a current photograph.

Can someone else collect on my behalf?

Yes, that’s not a problem. However, they will need to bring a copy of the email or SMS confirmation, either printed or on a smart phone or tablet, and their own government-issued photo ID.

Where do I pick-up my order in store?

Each store has a dedicated area for collections and has signs which direct you to the collection point. Alternatively, any of our staff will be happy to point you in the right direction.